Customer Service

Kanisha T. Jones

267-***-**** *******.********@*****.*** 7005 Cedar Park Ave, Philadelphia, PA

Professional Summary

Dedicated and hard-working customer service professional with 5 years of experience in delivering exceptional customer service in high-paced environments. A fast learner committed to maintaining safety and quality standards, with CPR certification and a proven ability to multitask efficiently. Skilled in problem-solving, team collaboration, and fostering positive guest experiences.

Key Skills

• Food Preparation and Safety

• Customer Service Excellence

• Fast-Paced Service Operations

• Problem Solving and Critical Thinking

• Team Collaboration and Communication

• Time Management and Multitasking

Professional Experience

Chili’s Grill and Bar – Server/Food Runner/Busser

March 2023 – January 2024

• Delivered exceptional customer service in a high-volume, fast-paced restaurant environment.

• Ensured timely and accurate food delivery to guests while maintaining restaurant cleanliness.

• Assisted kitchen staff with running dishes and replenishing supplies during peak hours.

Panda Express – Line Cook/Drive-Thru Attendant/Cashier

(December 2022 – April 2023)

• Prepared food efficiently while adhering to safety and quality standards.

• Provided excellent customer service, handling orders and payments accurately.

• Maintained a safe and organized work environment, preventing accidents and ensuring guest satisfaction.

• AmeriCorps – Canvasser/Office Assistant/Data Entry (August 2023 – April 2024)

● Answer phone calls, respond to emails, and greet visitors.

● Prepare and file documents, reports, and correspondence.

● Input and update data into spreadsheets, databases, or CRM systems.

●Keep the workspace clean and organized.

●Work closely with other canvassers and supervisors to strategize and improve outreach.

●Participate in training sessions to align with campaign goals.

● Distribute flyers, pamphlets, or other promotional materials.

Additional Experience

• Lady Farrell Hair & Health Boutique – Hair Stylist Assistant (July 2019 – September 2021)

• Caring 4 Kids Daycare – Assistant Teacher (February 2022 – November 2022)

Thomasena Restaurant – Line Cook/Server (January 2021 – February 2022)

Education

Lankenau Environmental Science Magnet High School, Philadelphia, PA – 2022

Certifications

• Adult and Pediatric CPR Certification

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