Customer Experience Front Desk

Dirian Blanco Gonzalez

Address: **** ****** *** ***, *******, WA 98104 Phone: 727-***-****

Email: *************@*****.***

Professional Summary

Customer experience specialist skilled in retail, hospitality, and beauty environments. Adept at blending operational efficiency with personalized service to create exceptional client interactions. Thrives in fast- paced settings where attention to detail and relationship-building drive results Professional Experience

UBeauty — Seattle, WA

Freelance Beauty Consultant March 2025 – Present

• Achieve sales targets, create a luxurious atmosphere, and merchandise products to reflect brand image.

• Build strong customer relationships, provide exceptional service, and promote the brand to every customer.

• Collaborate with store staff, work independently, and uphold company standards. NFC Amenity Management — Seattle, WA

Front Desk Associate August 2024 – January 2025

• Managed guest access to amenities and resolved inquiries promptly.

• Implemented a package tracking system to improve security and accuracy.

• Monitored security cameras and reported potential threats. Swissport Aeromexico — SeaTac, WA

Passenger Service Agent July 2024 – August 2024

• Assisted passengers with ticketing, baggage, and flight information.

• Supported travelers with special needs, ensuring ADA compliance.

• Coordinated staffing adjustments during peak travel periods. Nordstrom — Seattle, WA

Beauty Advisor September 2023 – July 2024

• Drove sales for high end brands (Lancôme, Gucci Beauty, Chanel) through personalized product recommendations.

• Managed inventory and maintained organized product displays.

• Built lasting client relationships via expert product knowledge. Zara — Austin, TX

Stock Associate June 2022 – September 2023

• Optimized stockroom organization and inventory labeling.

• Conducted audits to improve order processing efficiency. Skills

• Languages: Spanish, Portuguese, English (Fluent).

• Technical: MS Office (Word, Excel, PowerPoint).

• Certifications: Makeup Artistry, Hairstyling, Manicure/Pedicure.

• Core: Customer Service, Problem-Solving, Time Management, Adaptability. Education

Instituto Politécnico de Economia Ramón Pando Ferrer — Santa Clara, Cuba Middle Technician in Beauty Services August 2013 – February 2017

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