Customer Service Representative
Resume:
CORISSA LLOYD
Schenectady, NY *****
*************@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Customer Service Representative
TAG MedStaffing-New York, NY
November 2024 to Present
Temporary to permanent hire employment agency.
Customer Service Representative
Enlightened Inc
February 2015 to Present
● Taking in-coming calls answering client questions
● Resolve client issues
● Update database with client information and current information Consumer Directed Personal Assistant
Freedomcare-Brooklyn, NY
November 2023 to March 2024
• Assist with Activities of Daily Living
• Appointment Setting
• Transportation arrangements
• Accompany to doctor*s appointments
• Complete housekeeping duties (including laundry)
• Patient Advocate
• Grocery shopping
• Plan, prep and prepare meals
Customer Service Representative/Dollar Tree
July 2023 to March 2024
● Assist Customers with purchases at check-out
● Restock and recover products
● Nightly audit of safe
Hair Stylist
Self Employed-Schenectady, NY
June 1998 to December 2022
● Wash style and braid hair according to the client’s specifications Home Health Aide
Home Health-Schenectady, NY
September 2013 to July 2019
● Complete light housekeeping duties such as cleaning common areas
● Painting
● Medication management
● Grocery shopping
Customer Service Representative
ACCUSTAFF-Albany, NY
October 2017 to January 2018
● Taking in-coming calls and answering client questions
● Resolving client issues
● Update database with client notes and current information Customer Service
DSS Child Support Enforcement-Albany, NY
September 2013 to January 2015
● Taking in-coming calls from custodial and non-custodial parents
● Resolving client issues based on complaints
● Validate client information
● Update database with client notes and current information Education
Adult Learning Center-Albany, NY
Skills
• Phone etiquette
• Medical Scheduling
• Type 45 WPM
• CPT Coding
• Data Entry
• Ten plus years of customer service experience
• Insurance Verification
• Organizational skills
• Customer service
• Communication skills
• Patient Care
• Skilled in Microsoft Word and Microsoft Office
• Microsoft Office
• English
• HIPAA
Certifications and Licenses
NYS Certified Mandated Reporter
November 2024 to Present
As a NYS Certified Mandated Reporter, I am legally obligated to report suspected signs of maltreatment and physical/sexual abuse of children.
Contact this candidate