Customer Service Experience
Resume:
Auden Cline
Customer Service
Specialist
*** *** ****** ***. 8-920-***-****
Menasha WI 54952 **************@*****.***
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Skills
-Money management
-Proficient in Microsoft Word, Excel, and PowerPoint
-Strong interpersonal skills with 8+ years of customer service
-Sales experience
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Experience
Alta Resources / Customer Experience Representative March 2021-Present, Neenah WI
-Utilize a vast amount of resources to offer solutions to consumers and direct fellow employees to resources as needed.
-Work directly with the client on interactions and relay information to the consumer.
-Effective multitasker able to keep track of several programs across multiple screens
-Handle customer concerns with effective problem solving, candor, and understanding
NM Transfer Company / Full Time Appointment Team Member, and Customer Service Representative
December 2020-2021, Neenah, WI
-Maintaining customer-centered service by answering phone calls and responding to emails promptly.
-Schedule appointments for both pickup and delivery of the product.
-Communicating with Dispatch to find the most effective way to organize deliveries.
-Handle multiple information operations on the computer at one time LD Management / Full Time Retail Associate
September 2019 - December 2020, Oshkosh WI
- Using product knowledge to ensure the customer finds what they are looking for and to cross-sell other products that the customer may be interested in, and to assist customers with their purchases.
- Maintaining workspace and store cleanliness, switching out displays and featured items, and ensuring that the store was well stocked.
- Being able to handle multiple situations at once with grace and candor, and being able to handle these situations while working alone. Argus Technical Service / Temporary Fill
February 2019 - July 2019, Appleton, WI
- Temporary fill for several companies and locations: Miller Electric, All-Lift, Plexus, and Crown Cork and Seal doing various tasks within assembly lines and packaging. 4Imprint via FlexStaff / Temporary Fill Embroidery Associate October 2018- January 2019, Oshkosh WI
- Operating sewing machinery and equipment
- Quality control involving the removal of unfit backing off finished clothing or trim to prepare for the customer.
- Preparing and packaging finished items to be shipped to outlet
- Inventory and record keeping to verify accurate ordering Walmart / Self Checkout Host and CAP II Associate
January 2017 - August 2018, Neenah WI
- Observing signs that a customer is in need of assistance and responding in a quick and friendly manner
- As a CAP II Associate: Ensuring that items are placed in correct locations, stocking shelves, keeping inventory, and unloading freight in a timely manner
- As a self-checkout host (department change Jan 2018): Retaining knowledge of cashier codes, requesting assistance when needed, and monitoring four to ten registers concurrently while ensuring that equipment was functional and had all components required for running properly.
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Education
Omro High School/ High School Diploma
September 2012- June 2016, Omro WI
-General Studies
Fox Valley Technical College / Associate's Degree
March 2024-Present
-Baking and Pastry Management
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Volunteer and
Life Experience
Rebel Alliance Theatre / Supporting Actor
February 2020 - Present, Oshkosh WI and Omro WI
My most recent role was Marc in the play “Art” by Yasmina Reza. Currently, I am rehearsing in the role of Tranio in “Taming of of the Shrew” by Shakespeare.
-Taking notes, keeping a small group on task, and also keeping track of props
- Memorizing large amounts of material and repeating it accurately to an audience, in a clear and concise way with diction and enunciation.
-Comprehension of complex multifaceted themes
- Taking constructive criticism with stride and adapting it into the project at hand.
- Assisting with costumes, technology, makeup, etc.
- Assisting with moving props between scenes in a way that doesn’t break character and flow of the show.
- Addressing and engaging an audience post-show with questions and conversation via “talk-backs”, responding to themes throughout the show and critically thinking about the content.
Grandmother’s House / Full Time Caretaker
June 2016 - November 2017, Omro WI
- Assisting grandmother with necessary physical and emotional activities through chemotherapy treatments which included physical therapy exercises, cooking, cleaning, assisting her with personal healthcare, and caring for her animals. People To People / Student Ambassador
July 2013 Brisbane to Sydney, Australia
- Working with a team (or “delegation”) to complete and facilitate various humanitarian and eco-aware acts:
● Cleaning beaches and pollution in an area while learning about the harmful effects of pollution on the environment
● Assisting in various tasks on a family run farm
● Fundraising and donating money to an impoverished school in Australia References
Janine Heid-Former Supervisor
**********@*******.***
Diane League-Former Supervisor
***************@*****.***
Artemis Burnett-Former Supervisor
*********@*****.***
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