Security Officer Technical Support
Resume:
SHAVONNE EIKNER
S U MMARY
Qualified Security Officer with experience maintaining safety for campus grounds and facilities. Talented at roving control and entrance control. Successfully remains calm in high-pressure situations and interactions with difficult individuals. E X P E R I E N C E
Security Officer
Whelan Security Dallas, TX March 2011 - Current Technical Support Representative
TELVISTA Dallas, TX July 2024 - September 2024 Service Associate
Angelika Film Center and Cafe Dallas, TX September 2008 - November 2011 Cashier Barista
Tom Thumb Starbucks Dallas, TX, TX November 2007 - March 2008 Inspected parking lot to verify parking permits and ticketed or towed unauthorized vehicles.
Surveyed property to prevent and identify vandalism or disarmed alarm systems. Maintained calm composure during emergencies while communicating with local law enforcement and emergency response services.
Verified photo IDs and tickets to allow guests passage. Operated equipment and machinery according to safety guidelines. Recommended upgrades or additional features that could enhance user experience.
Participated in after-hours on-call rotation for critical support needs. Analyzed support tickets to identify trends and recommend product improvements to the development team.
Adhered to all safety regulations when handling merchandise or operating equipment.
Prepared and evaluated CRM reports to identify problems and areas for improvement.
Monitored customer satisfaction levels through surveys and feedback forms. Greeted customers and answered any questions they had about the store's products and services.
Issued receipts, refunds, credits or change due to customers. Greeted customers promptly and responded to questions. S K I L L S
Personnel screening
Metal detector operation
Identification verification
Facials and makeup applications
Product expertise
Cuticle trimming
C O N T A C T
***************@*****.***
Dallas, TX 75215
E D U C A T I O N A N D
T R A I N I N G
Associate of Arts
Cosmetology
Ogle School, TX
September 2017
High School Diploma
Texas Can Academy, Dallas, TX
June 2008
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