Technical Support Qa Tester

[Davide Paterno]

Location: [Lake Forest, CA]

Phone: [949-***-****]

Email: [************@*****.***]

PROFESSIONAL SUMMARY

Results-driven QA Tester, Localization Specialist, and Video/Audio Production professional with over 15 years of diverse experience. Strong ability to manage and coordinate cross-functional projects, ensuring high-quality deliverables for gaming, multimedia, and technical environments. Bilingual in English and Italian with expertise in QA testing, localization, video/audio editing, and technical support. Adept at leveraging Jira and various testing tools to ensure seamless workflows, providing exceptional customer service and technical support.

SKILLS

QA & Localization Testing: PC, mobile (iOS/Android), consoles, LQA testing

Project Management: Coordinating cross-functional teams, ensuring deadlines are met

Software & Tools: Jira, Confluence, MS Office Suite, Video/Audio Production Tools (Adobe Premiere, Audacity)

Languages: English (Fluent), Italian (Fluent)

Drone Operations: FAA Part 107 Certified Commercial Drone Pilot

Customer Support & Technical Support: 15+ years of experience in customer service, troubleshooting, and technical assistance

EXPERIENCE

Freelance Remote

QA Tester & Localization Specialist Video & Audio Editor

January 2021 - Present

Provide QA testing and localization services for video games and multimedia projects, focusing on game functionality checks, language accuracy, and bug reporting.

Oversee project timelines, deliverables, and client communication, ensuring adherence to deadlines and quality standards.

Edit and produce audio/video content for clients in the gaming and multimedia sectors.

Netmarble Remote

QA Assurance & Localization Specialist Tier II

March 2018 - December 2020

Managed file deliveries and communication between localization teams, vendors, and stakeholders across multiple regions.

Conducted quality assurance for localization files and builds, providing timely bug reports and feedback in Jira.

Tested mobile and PC games to ensure functionality, localization quality, and performance.

Tekrah Multimedia Studio Freelance

Video/Audio Production & QA Specialist

January 2018 - Present

Provided video/audio production services including editing, sound design, and post-production for commercial and client-driven projects.

Served as a QA specialist, ensuring the highest quality audio/video content for final delivery.

Konami Digital Entertainment El Segundo, CA

Italian Localization QA Professional

July 2009 - March 2017

Tested games across various platforms including iOS, Android, and consoles.

Conducted localization quality assurance for Italian language content, including subtitles, menu text, and marketing materials.

Performed in-game functionality checks to ensure the gaming experience met quality standards.

FriendFinder Networks Sunnyvale, CA

Media Community Operative

2006 - 2009

Provided customer support and technical troubleshooting for users on PC/MAC platforms.

Worked on translations and QA for media projects, and provided billing support.

WPX for Bank of America San Francisco, CA

Customer Control & Values Collection

2003 - 2006

Managed sensitive customer control and values transportation, ensuring secure handling and timely delivery of materials.

Media Studio San Francisco, CA

Multimedia Technician Audio & Video Editor

2001 - 2003

Edited and produced audio/video content for various commercial and internal projects.

EDUCATION

Madison University, Wisconsin

English as a Second Language Program

Art Institute, Santa Monica, CA

Video Production Course

Regione Lombardia A.I.P., Milan, Italy

Operator for Insurance Services

CERTIFICATIONS

FAA Part 107: Licensed Commercial Drone Pilot

ADDITIONAL INFORMATION

American Citizen

Available for remote work across multiple time zones

Passionate about gaming, technology, and multimedia production

Contact this candidate