Customer Service Experience

JOHNNIE BLACKSHIRE

Gainesville, GA ***** 404-***-**** ***************@*****.***

Professional Summary

Johnnie is an articulate, energetic and dedicated professional with extensive experience in providing an unrivaled customer experience. He's known for his positive demeanor and proven skills in quickly establishing rapport with clients. Johnnie is well-versed in building meaningful relationships, resolving complex issues and winning customer loyalty. He's passionate about promoting lasting client satisfaction by delivering top-notch service and contributing to overall company success in any way possible.

Skills

●Leadership Skills

●Team building & leadership

●Rapport

●Good listening skills

●Sales expertise

●Relationship building

●Written and oral communication

●Customer Relations

●Retention strategies

●Staff Training

●Inter-department collaboration

●Personnel training and development

●Schedule Coordination

●Complaint resolution

●Inbound and Outbound Calling

●Strategic sales knowledge

●Creative problem solving

●Account management

●Professional telephone demeanor

●Key stakeholder relationship building

●Guest relations

●Interpersonal Communication

●Relationship-Building

●Leadership

●Critical thinking

●Excellent work ethic

●Effective communication

●Company standards enforcement

●Lead generation strategies

●Delegation

●Client account management

●Effective leader

●Coaching and mentoring

Work History

Ride Share Driver, 01/2016 to Current

Uber – Atlanta, GA

●Providing clients with the safest, cleanest and hospitable experience while transporting them to their requested destination.

●Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness and customer service.

●Worked extra hours to achieve company coverage during periods of low driver availability due to illness, weather and other unanticipated factors.

●Recognized by corporate as top revenue-producer for Atlanta.

Songwriter/Frontman/Mentor, 04/2008 to Current

Blackshire Music – Atlanta, GA

●Wrote and produced holiday and theme songs for sports franchises distributed by Banshee Music.

●Clients included Target, NCAA, and the NFL.

●Mentor and consult bands on studio and live performing strategies to enhance their sounds.

●Co-wrote/Co-produce “Blackshire” album with live performances throughout locations and venues.

●Handles daily business activities for Blackshire Music through social media and web-based music sites.

Sales Representative, 01/2015 to 01/2016

The Concourse Athletic Club

●ns to promote company loyaPerform daily operations by setting appointments, answering phones and touring prospective clients around the facility.

●Drive revenue into the club by creating marketing and promotional ideas.

●Membership maintenance by developing and maintaining relationships with existing members and clients and getting referrals.

●Responded promptly to customer issues and resolved problems through effective communication and decision making skills.

●Exceeded team goals and collaborated with staff members to implement customer service initiatives.

●Conferred with sales teams and team leaders to communicate targets, boost revenue and improve promotional strategies.

●Researched and corrected regular, advanced and long-standing customer concerlty.

Customer Service Representative, 01/2013 to 01/2015

Concourse Athletic Club

●Liaison between members and fitness trainers; helping both parties achieve their goals.

●Responsible for keeping a healthy, safe, and positive experience for clientele.

●After 2 years in the Hospitality department, I was offered and accepted a promotion to the Sales department.

●Actively engaged clients upon entrance with pleasant greeting.

Debt Collector, 05/2012 to 08/2013

Focus Receivables Management – Atlanta, GA

●Worked in Accounts Receivables for Fortune 500 companies ( .e.

●Terminix, DirectTV, U-Haul, Comcast).

●Consistently collected from overdue accounts while providing superior customer service to clientele.

●Incrementally grew business by arranging payment plans for accounts with a non-payment history.

Senior Sales Representative, 04/2004 to 04/2008

L.A Fitness SportsClub – Atlanta, GA

●Increased membership sales through marketing, customer referrals, and great customer service.

●Resolved member issues by providing customer solutions in a timely manner.

●Verified payment and assured quality that met and exceeded the clients' needs.

Customer Service Representative, 01/2002 to 01/2003

American Summit Mortgage – Minneapolis, MN

●Assisted in signing up future homeowners for consultations, while gathering customer information to file accordingly.

●Gave current and future homeowners comparisons of rates by executing thorough research.

●Scheduled and set follow up appointments for brokers to help increase inventory activity.

Background Vocalist/Band Member, 01/1998 to 01/2002

Legendary Artist “Prince – Minneapolis, MN

●Performed background vocals for Prince in the studio and on stage.

●Sang at nightly jam sessions and concerts in the famous, Paisley Park.

●Toured around the country performing in sold out concerts and venues.

●Advised band members on vocal arrangements and improvisations.

Education

High School Diploma: 1991

Pine Bluff High School - Pine Bluff, AR

Additional Information

●Additional references available upon request

Volunteer

Intellihelp Global - Staff Volunteer

Volunteer Work

Intellihelp Global: April 2020 - Current

Volunteer Staff

Intellihelp Global is 501c3 nonprofit created to address the sudden financial & food insecurity caused by the COVID pandemic. In 2020, Intellihelp delivered over 2.3 million meals to hungry Americans by activating the radical generosity of strangers through crowd-sourced giving.

Our peer-to-peer model enabled us to scale fast, but as we look to expand our mission and reach in 2021, we need your help to spread the word.

Intellihelp is seeking partner organizations inspired by our vision to become the platform that everyday people turn to in the midst of a crisis.

We're not just delivering same-day food & essentials, we're providing hope, immediate relief, and restoring faith in humanity. It's #LoveDelivered.

Contact this candidate