Call Center Customer Service

Jahci Joy Perry Richardson

Email : ***********************@*****.***

Address :*** *** ****** ****** *** 204

Phone Number : 561-***-****

Professional Summary

Dedicated and customer-focused call center agent with experience in inbound and outbound calls. Skilled in providing excellent customer service, handling inquiries and ensuring customer satisfaction. Proven ability to work in high-volume environments while maintaining professionalism and efficiency.

Work Experience

Call center agent

Equiniti - March 2025

-Managed outbound calls for proxy services

-Assisted clients with inquiries and provided necessary information

-Maintained accuracy in documentation and reporting Customer Service Representative

Transamerica - February 2023 to December 2024

-Handling inbound customer inquiries regarding policies and services.

-Provided exceptional customer support and resolved issues efficiently .

-Maintained call logs and customer records for quality assurance. Call Center Agent

Aston Carter- [December to December ]

-Assisted customers via phone and provided solutions to their concerns

-Maintained high levels of professionalism and adherence to company policies Education

Miami Senior High School -Class of 2017

Skills

-Excellent communication and problem-solving skills

-Strong ability to handle high call volumes

-Proficiency in customer service and conflict resolution

-Adaptability in fast-paced environments

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