Associate Support Technician
Resume:
MATTHEW DHANRAJ *********@*****.***
Queens, NY
www.linkedin.com/in/matthewdhanraj/
CAREER SUMMARY
Results-oriented Technology Professional with hands-on experience in deskside and audiovisual technical support. Proven ability to deploy hardware and software solutions, troubleshoot complex technical issues, and manage audiovisual systems to enhance organizational performance. Adept at collaborating with cross-functional teams to deliver high-quality services and ensure IT compliance. Seeking a challenging role leveraging technical skills and a passion for delivering exceptional user experiences.
AREAS OF EXPERTISE
● MacOS & Windows Management: System Deployment, Configuration, Imaging, and Provisioning, including PXE Boot. Expertise in JAMF software management for macOS, encompassing Zoom administration and Neat Board configuration.
● IT Infrastructure & Deployment: Hardware and software deployment, system imaging and provisioning, user account management, troubleshooting, digital signage management, and AV equipment setup and testing.
● Collaboration & Productivity: Microsoft Office Suite, Zoom, Slack, ServiceNow, Jira. Professional Experience
GAP INC. New York, NY Associate Support Technician July 2024 – January 2025
● Managed and maintained audiovisual infrastructure for corporate meetings and events, including Neat Boards, Mac Minis, and integrated Zoom systems, supporting over 100 meetings per month and ensuring seamless hybrid collaboration and presentation quality
● Provisioned and configured 25+ macOS and Windows devices for new hires and daily operations using JAMF and PXE boot imaging, accelerating the onboarding process and ensuring all workstations met company security and software standards.
● Delivered deskside IT support across 6 office floors, consistently resolving 95%+ of hardware, software, and access issues within 24 hours, while supporting over 50 end users and senior staff with system updates, account setup, and device troubleshooting.
● Set up, tested, and maintained AV peripherals such as projectors, conferencing hardware, Wi-Fi connections, and live event setups, ensuring professional-grade audiovisual performance for internal and external communications.
EDUCATION & TRAINING
YEAR UP UNITED New York, NY Information Technology Trainee February 2024 – January 2025 NASSAU COMMUNITY COLLEGE Garden City, NY 2020 – 2021 CERTIFICATIONS & CREDENTIALS
● COMPTIA - CompTIA A+ Expected May 2025
● COURSERA - Google IT Support July 2022
● SCRUM.ORG - Professional Scrum Master (PSM1) June 2024
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