Business System Analyst

Professional Summary:

Dynamic and detail-oriented Business System Analyst with over 10 years of experience in optimizing business processes and driving strategic insights within the web and e-commerce domains.

Experienced in UX Experience – creating Low Fidelity and high-Fidelity Wireframes.

Experience working in an Agile environment.

Effective at engaging with cross-functional teams, business leaders, and technical experts to ensure alignment on project goals.

Acted as the liaison between technical and business stakeholders to align project deliverables with strategic objectives.

Experience in system testing, UAT (user acceptance testing) and validation of implemented solutions.

Experience with data visualization tools like Tableau or Power BI to inform strategic decisions.

Recently enhanced my technical expertise by completing advanced cybersecurity studies with the CySA+ certification, which empowers me to integrate robust security practices into business solutions.

Certifications:

Comptia CySA+

Splunk CORE Certified

Technical Skills:

Core Business System Analysis Skills:

●Requirements Elicitation & Documentation:

Proficient in gathering and documenting detailed business and functional requirements.

Skilled in creating Business Requirements Documents (BRD), Functional Specifications, and Use Cases.

●Business Process Analysis & Improvement:

Expertise in mapping current state processes and designing future state workflows.

Experienced with process modeling techniques (e.g., BPMN) and tools (e.g., Microsoft Visio, Lucidchart).

●Data Analysis & Decision Support:

Advanced proficiency in Microsoft Excel (data modeling, pivot tables, macros) and SQL for data extraction and analysis.

Experience with data visualization tools like Tableau or Power BI to inform strategic decisions.

Technical and Tools Proficiency

●Collaboration and Project Management Tools:

Skilled with Agile platforms such as JIRA, Confluence, and Microsoft Project for managing and tracking project deliverables.

●Software & Systems Understanding:

Exposure to enterprise-level systems and ERP solutions.

Ability to work closely with development teams to bridge the gap between business needs and technical implementation.

●Documentation & Visualization Tools:

Experience with wireframing and prototyping tools to visualize solutions (e.g., Balsamiq).

Methodologies and Frameworks

●Agile & Scrum Methodologies:

In-depth knowledge of Agile, Scrum, and Kanban frameworks; experienced in facilitating Agile ceremonies like sprint planning, daily stand-ups, and retrospectives.

●Waterfall and Hybrid Models:

Ability to adapt and apply the appropriate project management methodology depending on project size and complexity.

●Risk Management & Quality Assurance:

Evaluating risks, developing mitigation strategies, and ensuring solution quality through rigorous testing and stakeholder feedback loops.

Communication and Stakeholder Management

●Stakeholder Engagement:

Effective at engaging with cross-functional teams, business leaders, and technical experts to ensure alignment on project goals.

●Interpersonal Skills:

Excellent written and verbal communication skills, capable of translating complex technical details into clear business terms.

●Presentation & Negotiation:

Proficient in persuading stakeholders and facilitating workshops or meetings for consensus building and decision-making.

Soft Skills

●Problem-Solving & Critical Thinking:

Strong analytical mindset with the ability to break down complex problems and propose innovative solutions.

●Attention to Detail:

Ensures accuracy in requirements and documentation while maintaining focus on overall business objectives.

●Adaptability & Continuous Learning:

Keeps up-to-date with industry trends and emerging technologies; constantly seeking process enhancements and professional development

Software:

●Packet Sniffer tool - Wireshark

●Network Simulator tool - Packet Tracker

●Operating System - Windows 10, Apple MacOS, Kali Linux

●Windows 10/11/Server - Unix/Linux - Bash Scripting - VMware

●UX - Adobe XD, Figma, Wireframe.

CyberSecurity:

●IAM,PAM

●ISO 27000,CIS Benchmarks, NIST

●Incident Response Activities,Incident Response communication

●Vulnerabilities Scanning,Vulnerabilities Analysis

●Concepts- Threat Intelligence,Threat Hunting, OSNIT

●Framework - MITRE A&TACK, Diamond method Analysis

●SOAR,Security Information and Event Management (SIEM)

Splunk:

●Knowledge of SPL for Querying,Analysing Data

●Data Ingestion, Dashboard Creation

Certificates/Training/Education:

●BACentric, Bangalore,India

MS Ramaiah School of Advanced Studies

●Trained in Advanced Embedded Systems

Bachelor’s Degree in Electrical and Electronic Engineering from JNT University - Hyderabad, India, 2006

Achievement:

Got Shortlisted my Articles on new startup Ideas from TOP Management school - Indian Institute of Management (IIM) - Ahmedabad

Best Bowler in T20 in Pittsburgh Cricket league - 2022

Best Player in Pittsburgh Premier Cricket League - 2023

Professional Experience:

Business System Analyst - Local360 APR 2023 - present

●Ideation & Requirements Elicitation: Facilitated stakeholder workshops and brainstorming sessions to capture and validate business requirements. Translated initial ideas into actionable strategies and functional specifications for the Beta version. Create detailed test cases and test scripts based on software requirements, functional specifications and user stories, acceptance criteria. Responsible for analyzing the requirements with the help of FRD and preparing RTM.

●Strategic Roadmap & Process Planning: Developed a comprehensive project roadmap and milestone planner, aligning business goals with detailed process flows. Mapped out critical milestones and changed control processes to ensure timely delivery.

●Market & Geographic Analysis: Conducted extensive market research and competitive analysis to identify target geographic markets. Created data-driven marketing plans to support international market penetration and inform strategic decision-making.

●Cross-functional Team Coordination: Led and coordinated cross-functional teams—including technology, testing, and operations, to ensure that business requirements were effectively implemented. Acted as the liaison between technical and business stakeholders to align project deliverables with strategic objectives. Responsible for creating a low fidelity wireframe to high fidelity wireframes. Responsible for creating Test Cases for capturing the end result and initiate UAT along with users.

●Risk Management & Process Optimization: Assessed potential risks and developed mitigation strategies within business processes. Continuously monitored progress against milestones and refined business processes for improved efficiency and adaptation to changing market dynamics.

●Experienced with Jira, Confluence, Jama, SQL Queries, and test scripts, MS suite & Project.

Business System Analyst and Web Testing - Thought Buzz, India Oct 2019 - Aug 2022

●Conducted comprehensive Business process analysis and identified opportunities for system improvements, resulting in a 15% increase in operational efficiency.

●Facilitated requirements gathering sessions with stakeholders to document user needs and create detailed business requirements documents.

●Responsible for creating Test Cases for capturing the end result and initiate UAT along with users.

●Functionality testing of e-commerce and other Applications on web, Android and IOS.

●Utilized data modeling techniques to interpret and analyze complex data sets, providing actionable insights.

●Led cross-functional teams in the development and implementation of strategic initiatives, driving organizational change and process improvements.

●Executed comprehensive test plans, test cases and test scripts to ensure the functionality and quality of web applications.

●Performed usability testing to ensure a seamless and user-friendly experience across various browsers and devices.

●Document the entire quality assurance testing process in test management tools such as Jira and communicate the test results to the team constantly.

●Collaborated with developers, product managers and other stakeholders to clarify requirements and reproduce defects. Participate in daily standup meetings and sprint planning.

●Responsible for requirement gathering using elicitation techniques and accountable writing the BRD template using prioritization and Validation - FURPS techniques.

●Responsible for analyzing the requirements with the help of FRD and preparing RTM.

●Responsible for creating a low fidelity wireframes to high fidelity wireframes.

Business System Analyst, UX Designer and Entrepreneur - HAAD Marketeer,India 2015 – 2019

Prepared complete Business Requirements and functional specifications documents to ensure smooth flow of the project, designed wireframes and prototypes to match the vision of the project and test the design concepts before moving into full-scale development. As a web Tester Ensured the functionality, usability and reliability of web application, validate user interactions, form submission, navigation and other key functionalities.

●Developed a long-term vision and mission for the business, setting strategic goals and direction.

●Identify market opportunities and create innovative products or services that meet customer needs.

●Make critical business decisions regarding operations, investments, and growth strategies.

●Inspire and lead a team, fostering a positive company culture and motivating employees.

●Build and maintain professional relationships with stakeholders, including investors, partners, and industry peers.

●Act as a liaison between stakeholders, such as business users, IT teams, and management, to ensure clear communication and understanding of business needs.

●Responsible for documenting business requirements that are clear, unambiguous, testable, and satisfy the business need in accordance with standard templates and adherence to policies, standards, and guidelines.

●Responsible for facilitating requirement gathering meetings to identify impacted business processes and document the project business requirements.

●Conducted detailed analysis of business requirements (BRD), documenting specifications and translating them into functional requirements (FRD).

●Creating Low fidelity wireframes before moving to high fidelity Designs.

●Develops and documents manual test scripts to effectively test new and existing applications.

●Creates detailed test plans, including test scenarios, test steps, and expected results for all functional requirements of the application under test.

●Experienced with Jira, Jama, SQL Queries, and test scripts.

●Ensure precise setup of test environments for accurate testing of software and systems.

●Create detailed test cases and test scripts based on software requirements, functional specifications and user stories.

●Creating comprehensive test reports summarizing test progress, test coverage, defect status and other relevant metrics.

●Responsible for creating Test Cases for capturing the end result and initiate UAT along with users.

●The ability to collaborate with functional and technical teams to define, design and deliver robust integrated solutions that meet business needs, follow industry best practices, leverage standard application functionality, adhere to application design guidelines, strategies, best practices, knowledge of the requirements and past project delivery experience to help identify risks and prioritize tasks.

●Low and High-fidelity wireframes experience in conducting UX research, consumer insights, market research or analogous work, preferably within the e-commerce industry.

●Develop and maintain visual design libraries and UX pattern libraries for a consistent design.

●Demonstrate effective workflows from wireframes to high-fidelity designs that emphasize rapid iteration and fast turnaround of concepts.

Business System Analyst, UX Designer - iMashel Technologies,India 2008 - 2013

●Contributed to the development of business cases and feasibility studies for initiatives and created workflows and functionality specifications. Part of various Web and mobile application UX Designing.

●Worked closely on Sports website from creating a low fidelity wireframes to high fidelity wireframes.

●Supported project management activities, such as scheduling meetings and tracking project process

●Documented current business processes and workflows and suggested improvements.

●Assisted in collecting and documenting business requirements from stakeholders.

●Worked closely with developers, product managers and stakeholders to ensure user-centric design solutions. Participate in usability testing sessions to gather feedback on design prototypes and make necessary adjustments.

●Developed low fidelity prototypes to test and iterate on design ideas before moving to high-fidelity versions.

●Creating detailed documentation including business requirements, process flows, use cases and user stories.

●Participate in system testing, UAT (user acceptance testing) and validation of implemented solutions.

●Identify areas for process optimization and efficiency enhancement.

●Facilitated scrum ceremonies (Sprint planning, Daily scrum, Sprint Review and Retrospective) in teams.

● Demonstrate effective workflows from wireframes to high-fidelity designs that emphasize rapid iteration and fast turnaround of concepts.

Software Trainer - Saastha Infotech,India 2006 to 2008

●Conducted training sessions and workshops to teach users how to use software.

●Designed and developed training programs,materials, and resources tailored to the needs.

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