Customer Service Representative
Resume:
Brandy Almaroad
Bluff City, TN
*********@*****.***
Professional Summary
Looking forward to being Customer Service Representative in a fast paced environment, utilizing exceptional negotiation, troubleshooting, and problem resolution skills to handle high volume inbound customer calls, and to provide high quality customer service to the public. Authorized to work in the US for any employer
Work Experience
Secretary
Nelsons Masonary-Bluff City, TN
February 2010 to Present
• Answering and directing phone calls
• Greeting business clients and guests
• Organizing and distributing messages
• Answered phone calls to schedule appointments.
• Maintains customer confidence and protects operations by keeping information confidential.
• Clean up job sites when the jobs were complete.
Customer Service Rep/ Cashier/ Door Greeter
Wal Mart-Johnson City, TN
June 2009 to January 2010
• Handle money during transactions, made correct change, and balanced drawer at end of shift
• Rest Assist customers with questions regarding products and services
• Provide outstanding customer service and overcome customer disputes
• Restock inventory and front/face stock
• Processed exchange and returned items
Customer Service Rep
Advanced Call Center Technology-Boones Creek, TN
March 2006 to March 2009
• Maintain high level of customer satisfaction and build rapport
• Answer inbound calls and complete outbound cold calls obtaining personal information regarding credit card applications
• Verified employment and/or education enrollment
• Ensured confidentiality of customer information
Education
Graduated
Sullivan East High School - Bluff City, TN
August 1998 to June 2002
Skills
• Janitorial (6 years)
• Office Management
• Cold Calling (4 years)
• Account Management (2 years)
• Negotiation (2 years)
• Data entry (3 years)
• Personal Assistant Experience (10+ years)
• Bookkeeping (5 years)
• Time management (5 years)
• Event Planning
• Accounting (2 years)
• Customer service (10+ years)
• Typing (7 years)
• Clerical Experience (2 years)
Certifications and Licenses
Driver's License
April 2022 to June 2027
Assessments
Sales fit — Proficient
March 2022
Measures the traits that are important for success in sales positions Full results: Proficient
Written communication — Proficient
October 2021
Best practices for writing, including grammar, style, clarity, and brevity Full results: Proficient
Work style: Reliability — Proficient
November 2024
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Attention to detail — Proficient
October 2021
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Delivery driver — Proficient
December 2022
Interpreting instructions or signs and solving problems Full results: Proficient
Sales skills — Proficient
November 2022
Influencing and negotiating with customers
Full results: Proficient
Customer focus & orientation — Proficient
January 2022
Responding to customer situations with sensitivity Full results: Proficient
Work style: Reliability — Proficient
October 2023
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Customer service — Proficient
January 2022
Identifying and resolving common customer issues
Full results: Proficient
Delivery driver — Proficient
September 2024
Interpreting instructions or signs and solving problems Full results: Proficient
Administrative assistant/receptionist — Proficient November 2022
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Sales skills — Proficient
February 2022
Influencing and negotiating with customers
Full results: Proficient
Retail customer service — Proficient
May 2023
Responding to customer situations in a retail setting Full results: Proficient
Work style: Reliability — Proficient
September 2024
Tendency to be reliable, dependable, and accountable at work Full results: Proficient
Call center customer service — Proficient
January 2022
Demonstrating customer service skills in a call center setting Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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