Customer Support Part-Time

Eve Roush

912-***-**** **********@*****.*** Shiloh, GA 31826

SUMMARY

Twenty-five years of experience in business ownership and medical administration support, streamlining daily business functions and office operations to ensure a seamless workflow. EXPERIENCE

Self-Employed Skincare Advisor, Part-time work from home, July 2021-Current Client education

Online and in person sales

Training of new team members

Evaluate and recommend skincare and makeup products to clients Developed and implemented a system for customer support proficiency Co-Owner, Skull Performance Racing, July 2013-December 2020 Designed and managed website

Engaged in philanthropic activities

Created and executed email campaigns to increase product visibility and open rates Streamlined daily business functions in sales, inventory control, financial planning, and bookkeeping

Full-Time Caregiver, Mother, July 2008-March 2011

Medical Receptionist, Medical and Rehabilitation Psychology Associates, July 2002-October 2007 Savannah, Georgia

Telephone triage

Appointment scheduling

Ensured accurate coding

Registration and check-out workflows

Insurance verification and pre-certification

Medical record authorization, releases and billing Created and maintained confidential patient charts Posted inpatient and outpatient charges and payments Neurological Institute & Home Health, Memorial Health University Medical Center, December 1993-July 2002

Savannah, Georgia

Telephone triage

Appointment scheduling

Daily and month-end financials

Registration and check-out processes

Posted inpatient and outpatient charges and payments Created and maintained confidential patient charts and EMR records Responsible for doctors' and staff schedules, charges, billing, and payroll. EDUCATION AND TRAINING

High School Diploma

Bible Baptist School, Savannah June 1989

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