Customer Service Criminal Justice

A results-oriented Criminal Justice Student with experience in administrative assistance and customer service roles. Experienced in congressional assisting and creative media management for key political players. Specializing in communications and concise customer service in fast-paced environments. Efficient understanding of the political and administrative environment. Skilled in use of Salesforce and Microsoft Office software, anticipating needs, problem-solving, and providing exceptional service to ensure client satisfaction.

Organization

Strategic planning

Customer Service

Detail oriented

Problem solving

Adaptability & flexibility

MS Office Expert

Communication

Professionalism

House of Representatives— Congressman Al Green

Congressional Assistant (Internship)

Perform clerical tasks including, but not limited to, accepting and making phone calls, salient research on political topics, setting business meeting agendas, reviewing incoming reports and setting the executive’s daily schedule. Work with high-level executives at a federal organization to provide esteemed assistance. Demonstrate ability to manage complex schedules and handle confidential information with discretion. June 2018- Mar 2020

CLIENT FOCUSED CRIMINAL JUSTICE STUDENT

713-***-**** · *********@*****.***

Washington, D.C. 20018

Angel Washington

PROFESSIONAL EXPERIENCE

KEY COMPETENCIES

Congressional Federal Credit Union

Branch Services Representative I

Daily servicing to Member of Congress and Federal Employees. Managing large financial transactions with precision, ensuring the accuracy of deposits, withdrawals, and loan payments. Assisting members with account inquiries, providing exceptional customer service and resolving issues promptly. Promoting the credit union's financial products and services, contributing to business growth. Strictly adhered to all regulatory guidelines, maintaining the confidentiality of members' sensitive information. Utilizing strong numerical skills and attention to detail to uphold the integrity of financial operations. June 2023 - Current

Twin Peaks Restaurants

Server/ Bartender

Interact with, entertain, and provide best-in-class service and hospitality to every Twin Peaks guest. Encompass knowledge of current events, food, and beverages. Upselling and advertising the sale of food and beverages. Processing payments using POS (point of sale) computer system and cash registe. Opperating in fast pace and high demanding environments while maintaining professional composure. August 2021- May 2023/

August 2024- May 2025

University of Texas El Paso

Bachelor of Science in Criminal Justice

EDUCATION

Aug 2021- Dec 2025

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