Customer Service Representative
Resume:
Rodwen Sterling
Orlando, FL ***************@*****.***
Outgoing and friendly customer service representative with 6 years of experience providing incomparable customer service and maintaining a polite, friendly, and professional demeanor. .
Work Experience
ResultsCX
Customer service both inbound and outbound (RFI) requested for information and Welcome back
October 17th 2024 to January 31st 2025
Merchandiser
Florida Distributing Company-Orlando, FL
August 2023 to Present
Ensuring shelves are fully stocked and replenishing inventory. Creating attractive displays to maximize customer interest and sales, keeping shelves tidy and removing damaged or expired products.
Customer Service
Publix-Orlando, FL
October 2022 to April 2024
Greeting customers, answering questions, and helping customers find products. being able to provide friendly customer service, and being able to follow instructions
Customer Service Associate
The Home Depot-Orlando, FL
January 2018 to July 2022
•Responding to customer inquiries
•Resolving customer complaints and issues
•Processing customer orders and returns
•Providing product recommendations and information to customers
•Maintaining accurate customer records and order information
•Collaborating with other departments to ensure customer satisfaction
•Assisting with training new customer service associates
•Monitoring customer feedback and identifying areas for improvement
Education
High school diploma
Evans High School - Orlando, FL
August 2015 to May 2018
Skills
•Communication skills
•Leadership
•Time management
•Problem solving
•Adaptability
•Bilingual
•Hotel experience
•Front desk
•Hospitality
•Guest services
•Night audit
•Guest relations
•Security
•Conflict management
•Surveillance
•Customer service
•Sales
Languages
•English - Fluent
•Haitian Creole - Fluent
•French - Intermediate
Certifications and Licenses
Guard Card
PERC Card
Driver's License
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