Customer Service Patient Care

Brylin Pines

Hammond, LA • ***- ***-**** • ************@*****.***

Motivated and certified worker with strong customer service experience and hands-on training through a high school healthcare program. Eager to contribute to a clinical team and provide high-quality patient care in a medical setting.

WORK EXPERIENCE

Raising Cane's 06/2024 - 04/2025

Crew Member Ponchatoula, LA

• Delivered excellent customer service in a fast-paced environment

• Handled food prep, cashier duties, and cleanliness standards

• Collaborated with team members to ensure efficiency and quality EDUCATION

High School Diploma

Ponchatoula High School Ponchatoula, LA

• Completed the Patient Care Technician and Phlebotomy Program

• Completed Medical Assistant Program

• Certified through the National Healthcareer Association (NHA) CERTIFICATIONS

Certified Clinical Medical Assistant (CCMA) 05/2025 - 05/2026 National Healthcareer Association

Certified Patient Care Technician/Assistant (CPCT/A) 04/2024 - 04/2026 National Healthcareer Association

Certified Phlebotomy Technician (CPT) 04/2024 - 04/2026 National Healthcareer Association

AWARDS & SCHOLARSHIPS

Magna Cum Lade (3.8 GPA) 05/2025

Ponchatoula High School

Test Merit Based Scholarship 03/2025

Dillard University

VOLUNTEERING & LEADERSHIP

Key Club 08/2023 - 05/2025

Secretary Ponchatoula, LA

SKILLS

Basic phlebotomy and administrative tasks (through training), Customer service, Electronic Health Records

(EHR)familiarity, HIPAA Guidelines, Patient communication, Time management, Vital signs measurement

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