Customer Service Representative

Charleston, SC ***** 336-***-**** ************@*****.***

JACQUELYN KRASNE

I'm a highly organized and reliable professional who thrives on managing multiple priorities with a positive attitude. I love taking on new challenges and stepping up to help my team succeed. With strong problem-solving skills, a eagerness to learn, and excellent communication, I'm always looking for ways to contribute and make a meaningful impact. I'm excited to bring my dedication and enthusiasm to a team where I can grow, collaborate, and help drive success

PROFESSIONAL

SUMMARY

SKILLS ● Customer service

● Fair housing regulations

● Building rapport

● Fair housing policies

● CRM software

● Excellent people skills

● Product sales

● Upselling

● Sales development

CUSTOMER SERVICE REPRESENTATIVE 02/2025 to Current CHAMPRO Sports, Remote

LEASING AGENT 08/2024 to 12/2024

Knightvest Residential, Conroe, TX

BUSINESS DEVELOPMENT REPRESENTATIVE 05/2023 to 07/2024 Onyx Services, New Caney, TX

WORK HISTORY

● Documented shipping information for orders and tracked packages when necessary.

● Communicated with customers to answer questions and perform account maintenance. Developed strong relationships with key accounts, providing personalized service while managing their orders seamlessly from start to finish.

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● Collaborated with sales and warehouse teams to ensure smooth order fulfillment.

● Responded to customer requests for products, services, and company information. Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

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Performed background, reference and credit checks as part of screening process of prospective tenants.

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Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.

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Established rapport with potential tenants during tours, highlighting community features tailored to their specific needs and preferences.

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Managed move-in process smoothly by coordinating schedules with new residents and ensuring all necessary documentation was completed accurately.

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Provided exceptional customer service when showing properties to prospects, leading to increased signed leases.

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INSURANCE AGENT 01/2019 to 04/2023

Assurance Group, High Point, NC

PHARMACEUTICAL SALES REPRESENTATIVE 12/2016 to 01/2020 Pharmasource, Remote, Fl

Maintained extensive knowledge of company products and services to provide top-notch expertise to customers.

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Expanded business through effective network development, identifying new, and prospective clients.

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Brought in new accounts through successful networking strategies and promotional approaches.

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Developed strong relationships with key industry partners for mutually beneficial collaborations.

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Boosted brand awareness by representing the company at industry events and conferences.

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Negotiated contracts with clients, ensuring mutually beneficial terms for both parties involved.

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Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.

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● Responded to customer calls swiftly to resolve issues and answer questions.

● Cross-sold insurance products to existing clients to reach sales targets.

● Prepared and reviewed insurance applications to verify compliance with regulations. Developed comprehensive knowledge of various insurance products, enabling effective recommendations for clients'' unique situations.

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Increased sales revenue by building strong relationships with healthcare providers and delivering informative product presentations.

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Engaged clients in informational program discussions and presentations by providing value-added education and product benefits to grow product volume.

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Developed and executed territory business plans that aligned with the company''s overall sales objectives, ensuring consistent progress towards set targets.

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Collaborated with marketing team for the successful launch of new pharmaceutical products, resulting in increased sales.

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Real Estate Institute, Niles, IL

Real Estate License

Deerfield High School, Deerfield, IL

Diploma

Indian River State College, Ft. Pierce, FL

EDUCATION

CERTIFICATIONS ● Certified Leasing Professional (CLP) – Manufactured Housing Educational Institute.

● Licensed Insurance Agent/Broker - Illinois Department of Insurance.

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