Customer Service Call Center
Resume:
Sherica Banks
To establish a position where I can excel and utilize my communication skills, excellent verbal skills, and ability to work effectively with students and colleagues. I am trustworthy, motivated, and goal oriented. I have worked eleven years in administrative functions with Memphis City Schools and Memphis Shelby County Schools. I also have the ability to inspire and motivate young youth by building successful relationships and social skills. I am skilled in clerical assistant work where I have maintained day to day operations for the last several years. I have 0ver six years of customer service experience. I also have been over the School House Adjustment Program Enterprise (S.H.A.P.E.) program for approximately four years at Cummings middle school working closely with students and families. I have worked with top senior managers at Convergys and Asurion to assist with irate customers and build sale goals. I have the capacity to communicate effectively, both verbally and in writing. I have a genuine dedication for building successful relationships through customer services skills and having successful rapport with all future clients through my professional skill base.
Work History
Avon Representative – Independent Representative
Memphis, Tn
08/2014 -2025
Assisted with clients through call center chats and live phone calls to help resolve customer concerns and affairs.
Monitor and teach effective decision-making skills.
Responsible for developing suggestive sale strategies to other representatives.
Encourages positive interactions amongst customers and representatives by teaching empathy for others.
Shelby County Schools - In School Suspension Coordinator
Memphis, Tn
08/2014 - 2022
Responsible for assisting principal with discipline reports.
Knowledgeable of clerical work and Power School reports.
Ability to lead Restorative Justice improvements with troubled students.
Assisted office staff with maintaining all office duties from 2015 to current.
Memphis City Schools - Professional Substitute Teacher
Memphis, Tn
01/2010 - 01/2014
Ability to fill the duties of a teacher on a daily basis.
Ability to have classroom control and inspire students to be successful.
Mecca Daycare - Daycare Teacher
Memphis, Tn
01/2009 - 01/2010
Ability to teach students intense lessons and tutorials to begin school successfully.
Tutored young students and assist with homework on a daily basis.
Closely monitored each student with the improvement of behavior and social skills.
Child Support Services - Paralegal Extern
Nashville, TN
01/2008 - 05/2008
Responsible for entering income share data worksheets into Excel.
Observed/evaluated court proceedings and administrative hearings.
Ability to prepare and organize case files.
Asurion- Verification Representative
Nashville, TN
02/2005-01/2009
oProvide over the phone verification services for insurance (device setup, smart home troubleshooting).
oMaintain high level of professionalism when working through struggles with customers.
oNavigate multiple troubleshooting platforms in an agile manner through data entry.
oInvestigate inquiries regarding client history and monitor compliance tasks while maintaining high customer service standards.
Convergys - Sales Associate and customer care representative
Nashville, TN
01/2003 - 01/2005
Respond to and access data concerning the process of customer inquiries.
Earned an "MVP" award for increasing selling of client products.
Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
Performed detailed data entry tasks for customers/clients.
Verify client documents and manage performance issues, ensuring compliance and timely resolutions.
Education
2023
Grand Canyon University
Phoenix, AZ
Master of Education in School Counseling
2008
Kaplan Career Institute
Nashville, TN
Associate of Applied Science Degree: Paralegal Studies
2006
Tennessee State University
Nashville, TN
Bachelor of Arts and Science Degree: Political Science
Accomplishments
Lead trainings for over fifty Memphis city schools that are a part of the Student Housing Adjustment Program Enterprise (Shape) program that was responsible for all behavioral students with juvenile summons or facing expulsions in their school.
Awarded Outstanding Professional Excellence Award at Cummings Middle School (2021).
Won Employee of the month with Convergys (2005).
Memphis, Tn
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