Customer Service Inventory Management

CASANDRA AARON

CASANDRA AARON

********@******.*** 336-***-****

PROFESSIONAL SUMMARY

Dedicated and detail-oriented professional with experience in customer service, inventory management, team leadership, and administrative operations. Skilled in handling customer inquiries, training employees, maintaining organized records, and ensuring smooth day-to-day business operations. Adept at problem-solving, managing staff concerns, and ensuring excellent customer experience.

EDUCATION

UNIVERSITY OF NORTH CAROLINA AT GREENSBORO

Pursuing Bachelor's Degree in Psychology (Expected Graduation: TBD)

ASSOCIATE OF ARTS DEGREE – Graduated 2023

HIGH SCHOOL DIPLOMA – Graduated 2021

SKILLS & COMPETENCIES

Customer service & conflict resolution

Inventory management & quality control

Sales & membership program knowledge

Employee training & scheduling

POS & DBR system proficiency

Microsoft Office Suite (Excel, Word, Outlook)

Handling damage claims & customer accounts

PROFESSIONAL EXPERIENCE

ENVIRONMENTAL TECHNICIAN CONE HEALTH

September 2024 – Present

Maintain cleanliness and sanitation in assigned hospital sections.

Perform discharge cleaning to ensure patient rooms are spotless.

Ensure a safe and hygienic environment for patients, staff, and visitors.

SHIFT LEADER PLATO’S CLOSET

May 2024 – August 2024

Managed customer check-ins and provided accurate wait time estimates.

Processed transactions and informed customers of ongoing promotions.

Organized and restocked sales floor inventory efficiently.

Assisted guests in dressing rooms and provided necessary support.

ASSISTANT SITE MANAGER ZIPS CAR WASH

November 2022 – April 2024

Supervised facility maintenance and ensured a clean and well-stocked environment.

Assisted customers with account management and ID verifications.

Processed damage claims and handled concerns regarding vehicle conditions.

Provided high-quality customer service and resolved customer inquiries.

PERSONAL SHOPPER WALMART

October 2020 – November 2022

Managed customer orders, packaged items, and coordinated deliveries.

Assisted customers via phone, messages, and in-store inquiries.

Ensured accuracy in product selection and order fulfillment.

Shift leader Tropical smoothie

July 2019 – June 2020

Supervised team members, allowing a smooth shift.

Counting drawers and safe to make sure all amounts add up to the correct amount.

Handling incoming deliveries and making sure all stock is correct.

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