Vice President Chief Information
Resume:
CONTACT
Orlando, FL *****
*******@*****.***
PROFESSIONAL SUMMARY
Proven leader in technology management with extensive experience in driving technological innovation and strategic planning. Skilled at overseeing large-scale IT projects, ensuring timely delivery with minimal errors, and implementing effective cybersecurity measures. Demonstrates methodical approach to problem-solving and values order, consistently achieving high-quality results. Strong work ethic and dedication to maintaining operational excellence while fostering a collaborative and productive work environment.
SKILLS
Management
Vendor Management
Platform Management
Negotiations
Contract Management
Development
Budget Development
Organizational
Strategic Planning
Technology road mapping
IT infrastructure management
Business process improvement
Digital transformation
IT governance
Software development
Information security
Enterprise architecture
Machine learning
Big data analytics
Virtualization technologies
Cybersecurity expertise
Mobile application development
DevOps implementation
IT service management
Blockchain technology
Cross-functional team leadership
Quality control
Strategic planning
Internet of things
IT risk management
Technical solution development
Technology integration
Data analytics
Cost savings
Performance improvement
Disaster recovery
Budget administration
Application development
Business intelligence
Technical consulting
Virtualization
Infrastructure development
IT leadership
Enterprise architecture solution development
SDLC management
Teamwork and collaboration
Engineering process development
Problem-solving
Time management
Organizational skills
Excellent communication
Reliability
Effective communication
Self-motivation
Time management abilities
Professionalism
Team collaboration
Decision-making
Active listening
Adaptability
Task prioritization
Problem-solving aptitude
Relationship building
Team building
Project leadership
Analytical thinking
Hardware troubleshooting
Agile methodology
Staff hiring
Interpersonal skills
IT security management
Continuous improvement
Goal setting
Written communication
Quality assurance
Project management
Analytical skills
Risk management
Technical support
Agile framework
Equipment procurement
LANGUAGES
English
Native
AVITOSH PAL
CIO/VICE PRESIDENT OF TECHNOLOGY
EXPERIENCE
Vice President of Technology Margaritaville at Sea - Orlando, FL
01/2024 - Present
Reporting to SVP of Commercial with staff of 15 and $5M budget
Building a high-performance IT Team along with IT Security to comply with PII and PCI
Working with the Finance Team and Revenue Team to build the reporting in PowerBI
Implementation of Customer Data Platform to understand Customer Journey
Implementation of Infrastructure and Facial recognition for launching a new ship in the new Port
Collaborate with internal stakeholders to identify areas for improvement and implement best practices.
Leverage cloud technologies to reduce costs and improve reliability of applications in production environments.
Fostered a culture of innovation by encouraging experimentation with new ideas and processes.
Create effective communication channels between departments to ensure smooth execution of operations.
Execute technical projects in an agile environment while meeting tight deadlines.
Leading the Implementation of Salesforce, Oracle Opera system, NetSuite product.
Integrated solutions like Salesforce or Oracle Opera to manage guest profiles, preferences, and booking history for personalized experiences.
Guide the development of IT policies and procedures that improved organizational efficiency and security.
Develop a comprehensive technology roadmap to ensure alignment with business objectives.
Provided strategic direction for technology infrastructure design and implementation across multiple locations.
Maximized ROI by leveraging existing assets while introducing new tools and technologies when needed.
Ensured compliance with industry standards such as PCI DSS, GDPR, SOC2, ISO 27001.
Coordinated with vendors to ensure timely delivery of hardware, software, upgrades, and other IT-related services.
Purchased necessary equipment.
Vice President of Information Technology Holiday Inn Club Vacation - Orlando, FL
01/2020 - 01/2024
Reporting to CIO with staff of 95 and $13M budget
Oversee application, Infrastructure and Cloud architecture strategy and design leadership for Enterprise technology solutions, subject matter expertise at the portfolio level and at the operation level
Working with the various functional domain executive leaders to develop, engineer and prioritize to refine the technology into digital strategy, products, and innovations road map across the entire Holiday Inn vacation club business Units
Developed or enhanced platforms to track and reward guest loyalty, increasing retention and engagement.
Leading the delivery of Digital transformation experiences to improve the Guest experience
Designed mobile apps for guests to access personalized itineraries, real-time updates, room controls, and concierge services.
Designed and deployed high-speed multimedia-grade wireless networks to support resort-wide guest connectivity, including public areas and in-room services
Upgraded surveillance systems with advanced analytics to enhance resort security
Deployed Property Management Systems (PMS) like TSW and Oracle Opera to centralize reservation, front desk, housekeeping, and billing operations.
Leading the Implementation of Salesforce, Oracle Opera and Lending system, Mulesoft and Microsoft D365 product.
Evaluating the design and assessing the feasibility of implementation and recommending options, constraints, and alternatives to product team especially when complex requirements are prohibited from implementation due to existing constraints
Managed allocation of technology budget to optimally fulfill output expectations.
Advocated on behalf of the company’s technology sector by representing department interests in executive meetings.
Developed organizational tech capabilities by targeting specialized talent for addressing new tasks.
Collaborated with tech managers to address department issues and relay executive updates.
CIO/Vice President of Technology Planet Hollywood - Orlando, FL
01/2016 - 01/2020
Reporting to CFO with staff of 20 and $3.5M budget
Partner with the other senior leadership to establish the vision for an advanced and integrated intelligence-driven organization
Leading and developing the framework of support delivery with various portfolio projects for Earl Enterprise
Ensure designs support scalability, QoS, performance, security, maintainability along with architectural integrity, and ensure solutions are delivered in alignment with the defined architecture strategies and goals
Define a strategic roadmap that considers business needs and leverages new technological opportunities, defining and maintaining a set of technological standards which are consistent with our overall architectural design
Created detailed project plans outlining tasks, milestones, resources needed for successful completion of projects.
Established robust IT governance structures to ensure alignment between organizational objectives and technology initiatives.
Collaborated closely with executive leadership team to ensure alignment between technological capabilities and business strategies.
Built strong relationships with key stakeholders across departments to foster collaboration on technology initiatives.
Managed complex projects from inception through completion with successful outcomes within expected timelines and budget constraints.
Developed policies and procedures related to security, data protection, disaster recovery planning, system administration, user access control.
Performed regular reviews of current systems architecture in order to identify opportunities for optimization or improvement.
Developed and implemented a new IT strategy to ensure the organization's long-term success in an increasingly competitive market.
Maintained up-to-date knowledge of relevant regulatory requirements related to information technology operations.
Recruited top talent in order to build a high performing IT team capable of meeting organizational goals.
Managed allocation of technology budget to optimally fulfill output expectations.
Sr. Director of Technology Office Depot Corp. - Boca Raton
01/2013 - 01/2016
Reported to CIO
Responsible for developing and implementing high-level standards across all ITSM units
Created PMO and instilled both methodology and metrics, effectively eliminating late projects
Researched emerging technologies, vendors, products and services in order to make recommendations for future investments.
Ensured compliance with relevant laws and regulations related to technology use within the organization.
Identified opportunities for cost savings through process optimization initiatives and vendor negotiations.
Utilized Agile methodology to facilitate rapid delivery cycles while maintaining high standards of performance.
Implemented automated testing procedures to ensure quality assurance before releasing products or services to customers.
Collaborated with stakeholders across departments to ensure successful integration of new technologies into existing infrastructure.
Developed and implemented effective strategies for managing large-scale IT projects with budgets up to $2 million.
Managed a team of 10+ software engineers to develop innovative solutions for business requirements.
Provided leadership and guidance in the design, development, deployment and maintenance of enterprise systems.
Designed detailed architecture diagrams illustrating how hardware components interact with each other.
Analyzed complex data sets to identify patterns and trends that can be used to improve operations.
Developed disaster recovery plans in order to minimize downtime during unplanned outages.
Performed regular audits of IT systems and networks to identify potential security vulnerabilities.
Took corrective measures when necessary to protect corporate data assets from potential threats and intrusions.
Monitored network traffic to detect malicious activities such as viruses or unauthorized access attempts.
Stayed abreast of advances in technology.
Director of Technology Walt Disney Company - Burbank
12/2005 - 01/2013
Reporting to Vice President of Technology, have managing and delivering for Parks and Resort technology team.
Demonstrated expertise in various technology initiatives, which led to selection as consultant on multiple company-level transformation initiatives for domestic and international segment regions, such as Walt Disney World Florida, Disneyland California, and Aulani Hawaii, Hong Kong, Paris and Shanghai
Provide proactive oversight of daily operational and organizational activities in support to transformation of multidimensional IT systems supporting customers and business units
Take charge of ensuring technology Operation and development for a billion-plus transactional system as well as utmost customer satisfaction
Provide key input into Digital Channels strategy and responsible developing and driving execution of the mobile and online transaction roadmaps
Partnered with different Vendor partners to develop 'multimedia grade wireless' design standards for Retail and Hospitality Services
Developed comprehensive disaster recovery plans to ensure data security and availability during times of crisis.
Ensured compliance with all applicable laws, regulations, policies, and procedures related to IT operations.
Trained staff on new technologies and provided technical guidance when needed.
Identified areas of improvement in existing systems based on user feedback and industry best practices.
Monitored system performance metrics using various monitoring tools such as Nagios or Splunk.
Analyzed current technology landscape to recommend upgrades where necessary.
Designed an agile system architecture that enabled rapid product iteration cycles with minimal disruption.
Built relationships with key stakeholders across the organization to ensure successful adoption of new technologies.
Led the implementation of new technologies to support business objectives in a timely manner.
Implemented measures to reduce operating costs by leveraging virtualization platforms such as VMware or Hyper-V.
Established technical standards and best practices for software development processes and procedures.
Optimized existing systems through continuous improvement initiatives for enhanced performance and usability.
Conducted research on emerging technology trends to identify potential opportunities for innovation.
Advised senior management on technological solutions that supported business objectives while minimizing risk exposure.
Provided leadership in developing long-term IT strategies aligned with organizational goals.
Developed and implemented a cloud-based infrastructure to improve scalability, reliability, and cost optimization.
Assigned and reviewed work of systems analysts, programmers, and other computer-related workers.
Prepared and reviewed operational reports and project progress reports.
Monitored network traffic to detect malicious activities such as viruses or unauthorized access attempts.
Evaluated data processing proposals to assess project feasibility and requirements.
Sr. Manager of Technology Nortel Networks - Dallas
07/1994 - 12/2005
Responsible for solution development of large, complex engagements and/or acts as leading authority on multiple service offerings
Successfully managed and developed a team of 15+ employees, demonstrating strong leadership skills.
Worked with senior management on strategy development and execution planning.
Utilized effective communication techniques to build relationships with stakeholders at all levels of the organization.
Managed multiple projects and priorities in a fast-paced environment.
Provided clear direction and guidance to subordinates, fostering an environment of collaboration and teamwork.
implemented corrective measures where necessary.
Collaborated closely with senior executives to develop long-term corporate strategy plans.
Developed and implemented strategic plans and initiatives.
Led cross-functional teams to drive organizational objectives.
Reduced operating costs by negotiating better deals with vendors and reducing unnecessary expenses.
Conducted market research activities and analyzed competitive landscape to inform strategic decisions.
Demonstrated expertise in budgeting and financial management, enabling cost savings of 10% year-over-year.
Developed training modules and documentation to train staff.
Oversaw personnel to maintain adequate staffing and minimize overtime.
EDUCATION
Master of Science: Electrical Engineering
University of Calcutta, 05/1994
Bachelor of Engineering: Electrical Engineering
University of Calcutta, 05/1992
CERTIFICATIONS
ITIL
PROFESSIONALMEMBERSHIPS
International Association of Networking Professionals (IANP)Cloud Network Forum (CNF)
REFERENCES
References available upon request
AWARDS
ARDA Team Award for Best Innovation Team
ARDA Team Award for Data Governance
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