Customer Service Front Desk

Lisa N. Bermudez

925-***-**** **********@*****.***

**** ******** **

Oakley, Ca 94561

SUMMARY: Hard worker, A team player who pushes to get things done in a timely and efficient manner. Open to learning from others and from new ideas. Honest individual, with integrity and respect for others. Dependable person, who listens first and speaks later.

EXPERIENCE:

Costco Wholesale The woodlands, Tx 10/2014-08/2015 Livermore, Ca 08/2015- 3/2017 San Leandro, Ca 3/2017-Present Food court Supervisior, cashier, Front end assistant, Front Door member service, helped out on the floor and meat Dept (seafood road show) when needed.

Front Desk agent/ Reservations, Crowne Plaza Hotel Houston, TX 12/2013- 01/2015 Set up reservations, Billing, check reports, check guest in and out of rooms. Set up direct billing and routing.

Front Desk/Night Auditor/Bartender/Server/Shuttle Driver, Holiday Inn Willowbrook Houston, TX — 07/2011-10/2013 Set up reservations, check-in and check-out guests, print and check reports, turn the day, pass out receipts, post charges, assign rooms. As shuttle driver one has to drive guests to and from restaurants, airport, shopping centers, and training facilities. As Bartender, one has to interact with guests, adhere to TABC rules & regulations, post charges, print receipts, and close out shifts.

Customer Care Specialist, Insure Us Car Insurance Cypress, TX — 07/2009-07/2011 Processed incoming calls, quoted customers prices, answered policy questions; entered, filed, and scanned data.

Timekeeper/HR Support, Acute Technological Services Houston, TX — 04/2007-10/2008 Responsible for keeping and inputting time for payroll between the corporate office and worksite. Scanned, filed documents, and entered data.

Customer Service/Telephone Banker, Bank of America Concord, California — 06/2002-04/2005 Assisted customers concerns regarding their checking, savings, and investment accounts. Fixed issues if any. Opened new checking, savings, and credit accounts for new and existing customers. High Call Volume call center.

EDUCATION Travel Education Institute Warren, Michigan — 1999 Graduate

Liberty Union High School General Ed Brentwood, California Diploma — 06/1993

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