Customer Service Animal Shelter
Resume:
CONTACT
**********@*****.***
Bloomington, IN
SUMMARY
Proactive and results-driven professional with over 10 years of diverse experience in customer service, legal administration, and office management. Skilled in client relations, document preparation, team coordination, and process optimization. Recognized for meeting tight deadlines, improving workflow efficiency, and delivering exceptional client support.
SKILLS
Positivity, Patience & Empathy
Communication & Support
Legal Document Preparation (Clio, CCS, IN SOS)
Office & Team Management
Multi-tasking & Time Management
Microsoft Office Suite
Indiana Secretary of State Filings
Creative Problem-Solving
CDL Safety & Compliance
Effective Written & Verbal Communication
EDUCATION
IVY TECH-Psychology
TN TECH-Liberal Arts
CDL-Class A License
EXPERIENCE
Paralegal / Law Assistant – 5 years
Templeton Law Firm & McAuley Law
Provided legal administrative support including drafting, proofreading, and filing briefs, motions, and court orders.
Assisted in forming LLCs and corporations, ensuring accurate filings with the Indiana Secretary of State.
Scheduled client meetings, court dates, and attorney appointments to optimize office efficiency.
Maintained detailed case records using Clio, Excel, and CCS.
Acted as a key client liaison, managing communications through phone, email, and in-person.
Office Manager – 2 years
Photography Studio
Managed customer service operations in a high-volume studio setting.
Handled client inquiries, resolved complaints, and processed customer orders.
Designed and distributed promotional materials.
Oversaw billing, scheduling, and inventory processes.
Stage Manager & Driver – 2 years
Silver Cornet Band
Coordinated logistics and crew assignments for live performances.
Maintained props, sets, and sound equipment.
Managed equipment transport and ensured timely, safe delivery of stage materials.
CDL Driver - 2 years
Completed long-haul deliveries with a perfect safety record.
Conducted vehicle inspections and adhered to all DOT regulations.
Followed federal and company safety policies and reported maintenance issues proactively.
Customer Service Representative / Cashier – 2 years
Provided front-line service in a call center and retail environment.
Processed payments, responded to customer inquiries, and performed clerical duties.
Career Break
Provided full-time care for a family member with Alzheimer’s.
Homeschooled children and actively volunteered in local school programs.
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