Customer Service Center Representative

Lori Kaeser

727-***-**** Largo, Florida *********@*****.***

Professional Experience:

Service Center Representative(Remote)

Alois Solutions - Sedgwick Project-WTCHP - San Francisco California

July 10 2023- January 15, 2025

provide service to callers for multiple lines of business, expedite the claims application process and provide detailed claim notes on calls, assist with questions and solving problems related to the claims

• answer incoming and make outgoing calls

• help providers and members with claim assisting

• use of Genesis and Conduit programs

• notes and diary entries for escalation

Customer Service Representative (Remote)

Adecco- Primo water project - Jacksonville, FL

May 2022 to March 2023

remote from home customer service call center - answer calls about accounts for deliveries missed, needed to change orders, billing, needing to close accounts out, and messaging drivers for time of arrival on deliveries and updating any account information and taking payments over phone.

• Performed data entry for shipments and orders

• Set up client appointments

• Assisted customers with a warm and professional attitude

• Answered general questions

• Resolved customer information and complaints

• Handled online orders and credit card transactions

• Handled 50-70 call both inbound and out bound with multiple accounts

Remote Customer Service Representative, BCforward - for Accenture / Project for State of Maryland August 2020- March 2022

• Assist the client in processing unemployment claims due to the increase in claims due to Covid-19

• Log into AWS (Amazon Web Services) Salesforce and Beacon applications for daily cases to be worked and service now tickets

• Use of Teams for daily huddle meetings and chats

• Phone work including calling claimants for their cases to resolve issues for settlements

● Handled 50-70 inbound and out bound calls daily

Remote Customer Service Call Center Representative - Remote Customer Service Call Center Representative - Plexos Group, Baton Rouge, LA - 6/2020-7/2020 • Temporary at home customer service for DEO of Florida Unemployment Center • Answer FAQ line, incoming calls for general questions pertaining to accounts and filing for benefits

Check In, Skin Wellness Center - Pinellas Park, Fl - 2018-2020

• Front desk check in, answer phones, check in patients, scan, fax, schedule, batch out,

• Verify insurance, doctor schedule, auto clave surgical tools, fill in-house prescription and mix compounds, chart prep, shredding, open/close office

Check Out Desk, St. Pete Urology - St. Petersburg, Fl - 2015-2018 • Check out duties, phones, all incoming lines, make new patient appointments, fax, scheduling, scanning, Doctor ER call schedule, office schedule changes, e clinical software, arrange and schedule Wellspring patients, merge charts

Document Specialist, Healthport/All Children’s Hospital - St. Petersburg, Fl - 2015- 2015

• Answer phones, fax, copy, scan medical records, indexing records, batch work all pertaining to records being requested

Document Specialist - Healthport - St. Anthony’s Hospital – Baycare - St. Petersburg - 2014-2015

• Scan all documents for doctor’s offices, batch, index, proofread, separate, and distribute folders to mail room

Front Desk, Florida Digestive Specialists - St. Petersburg, Fl - 2013-2014 • All aspects of check in /check out, phones, scheduling, computers, scan, copy, fax, collect copays, batch out, insurance verification

Check Out - Pain Relief Center - Pinellas Park, Fl - 2012-2013 • Phones, fax, scan, schedule, verify insurances, recalls

Clinical Coordinator, Consultants in Infectious Disease-Kenneth City, Fl – 2008- 2011

• Phones, order supplies, room patients, triage, chart prep, assist doctor, vitals, page ER doctor on call, file, clean, fax, copays, batch, deposit

Check Out - Advanced Dermatology - Largo, Fl - 2003-2008

• Phones, schedule scan, chart prep, insurance, batch, file

Education:

Ultimate Medical Academy- Clearwater Fl - 2009

Basic Radiology Certificate

Remington College – Largo, Fl - 2003

Medical Assistant Certificate, NCMA

West Essex High School - North Caldwell, N.J. - 1987

Diploma

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