Technical Support It Director
Resume:
Clifford Siegert Jr
Chardon, 44024, Ohio, US
Mobile Phone: 440-***-****
Secondary Phone: 440-***-****
E-mail: ********@**********.***
WORK EXPERIENCE
Frontage Laboratories, Inc Concord, OH, April 2023 – Present Associate IT Director - 2023 to 2024
Install and configure computer hardware, software, systems, networks, printers, and scanners
Monitor and maintain computer systems and networks
Respond in a timely manner to service issues and request
Provide technical support to end users (this may be in person or remotely)
Set up accounts for new users
Repair and replace equipment as necessary
Test new technology
Maintain updated skill sets and best practice knowledge.
Maintain IT policies and Standard Operating Procedures (SOPs)
Perform in any deployments, upgrades, and migrations
Strong experience with desktop / laptop hardware / software and Microsoft Windows
Desktop Operating Systems
Microsoft Windows Server Operating Systems
Microsoft Windows Active Directory, Group Policy, DNS, and DHCP
Network printing and Distributed File Systems
Microsoft SQL Server / Oracle database management
Web services including Microsoft IIS and SharePoint
Microsoft Office 365 administration and support
Microsoft Office 2016 2019 software support
Server and Storage hardware / software administration and support
VMware virtualization technologies
Cisco / Checkpoint networking technologies
VOIP Phone Systems (ShoreTel / Mitel)
Administration of Linux Operating Systems (Ubuntu, Debian, CentOS, etc.)
Programming or scripting languages (HTML, CSS, JavaScript, Visual Basic, VB.NET, C#, VBScript, PowerShell, BASH, SQL)
Strong analytical and problem-solving skills
Excellent time management skills
Excellent communication and documentation skills Cleveland Clinic Foundation Cleveland, OH, August 2022 – April 2023 System Analyst II, HVTI Informatics - 2022 to 2023
Stood up new infrastructure at Regional hospital, which included Cisco UCSs and NetApp storage. Setup SnapMirror replication for DR
Upgraded VMware infrastructure from 6.7 to 7.03, which included 8 regional hospitals, a main datacenter and a replication datacenter
Upgraded NetApp OnTap infrastructure from 9.7.3 to 9.11.1P5, which included 8 regional hospitals, a main datacenter and a replication datacenter.
Responsible for Artificial Intelligence/machine learning system using Bright Cluster Manager and Slurm for data scientists
Responsible for imaging system for Cath/Echo departments, serving over 5000 users.
Apply MS updates to imaging systems every other month using a combination of WSUS and Tanium
Resolve incident/service cyber security tickets within set SLAs using ServiceNow system.
Olon Ricerca Bioscience, LLC. Concord, OH, October 2001 – August 2022 Sr. IT Infrastructure Administrator - 2009 to 2022
Designed and maintain VMware virtual infrastructure which includes one vCenter 5.5 server, 7 hosts, and 84 guest systems and Horizon View VDI
Designed and maintain HP StoreVirtual SAN – over 50 TB of storage
Designed and maintain Dell Equallogic SAN – over 100 TB of storage
Responsible for 2003 AD domain, 105 servers and 350 PCs
Responsible for Hosted Exchange environment, Exchange onsite forced TLS encyption Responsible for network environment, two building campus, routers and switches Maintain SharePoint Foundation 2013 external client data share
Installed and maintain Cisco ASA, firewall and VPN
Installed and maintain Tipping Point IPS/IDS
Responsible for Veeam Backup and Symantec Backup Exec 2010
Responsible for Shoretel VoIP phone system
Responsible for the following systems: Openlab CDS, TotalChrom, LIMS, Eurotherm, Nugenesis, Siemens REMS
Systems Administrator - 2004 to 2009
Responsible for VMware VI3 environment, 7 hosts and 63 guest systems Responsible for HP MSA1000 and Lefthand Networks SANs
Maintained Exchange 2003 environment
Maintained Checkpoint NG firewall
Maintained IndusRiver VPN
Responsible for Citrix MetaFrame 1.8 farm
Network Administrator – 2001 to 2004
Responsible for Enterasys network, 3 building campus
Responsible for Avaya Deifinity G3 phone system
Designed and maintained Smantec Backup Exec v8.6 CSC, Mentor Operations Mentor, Ohio - 2000 to 2001 Network/PC/Telecom Analyst - Responsible for everything technology related
2000 AD Domain, 5 servers, 65 PC's
Definity G3i Telephone Switch/Audix system
Wireless phones and pagers
Exchange 2000
Backup Exec 8.6
Upgraded Network from 10 Mb/s hubs to 100 Mb/s switched PCC AIRFOILS, INC. Wickliffe, Ohio - 1998 to 1999 Foundry Supervisor
Supervised 20 people in the Foundry in an off-shift operation
Increased productivity of off-shift by 15% through effective use of existing manpower
Trained foundry service employees in cellular manufacturing after Kaizen event
PMX INDUSTRIES, INC. Euclid, Ohio - 1995 to 1998 Casting Supervisor
Supervised 16 people in the Cast shop and Scrap room in a three-shift operation.
Introduced methods for developing new specialty strip alloys.
Adapted furnace lining to improve metal flow into the die and make the process more efficient and productive
Redesigned graphite dies to improve grain structure for more efficient use of cast strip through out the remaining mill processing
Responsible for budgets, P&L for department
POLYCHEM, INC. Mentor, Ohio - 1994 to 1995
Production Supervisor
Supervised 15 employees, running nine extrusion lines.
Responsibilities included: Safety, Quality, Production Requirements, Labor Relations, and Troubleshooting..
Improved productivity by 10% and reduced scrap by 5%, through the use of work teams
EDUCATION
May 1989
Kent State University - Kent, OH
Bachelor's Degree - Industrial Engineering
Minor - Computer Science
GPA - 3.2
CERTIFICATIONS
VMware VCP – 6/2019 Canidate ID: VMW-01035586A-00461285 A+ certification – 1999
Microsoft MCP - 2000
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