Business Analyst Supply Chain

Anthony Combs

Greater Tulsa, Sapulpa, OK ***** *******.*****.***@*****.***

918-***-**** linkedin.com/in/awcombs/

BUSINESS ANALYST

Results-driven Enterprise Business Analyst with 7 years of progressive experience bridging business needs with technical solutions across private sectors. Business Analyst and Process Improvement professional with extensive expertise in optimizing processes and enhancing efficiency within information services, manufacturing, and agile teams. Skilled in problem-solving, communication, and technical documentation, leveraging advanced tools like Visio and SAP to support strategic objectives and reduce risks. Passionate about driving continuous improvement and implementing innovative solutions that meet the needs of the team and align with organizational goals.

PROFESSIONAL EXPERIENCE

THE HERSHEY COMPANY June 2024 – September 2024

Manufacturing Technical Process Analyst

Created process maps for the MES implementation but also to help the teams align utilizing the servant leader approach to lead the team members to collaboration and alignment on processes and responsibility.

Led the creation of process maps for complex manufacturing applications integration to achieve team alignment and restore project scheduled timeline to less than 10% deviation.

Drove cross functional teams to an efficient process gaining stakeholder approval of the process maps.

Facilitated knowledge sharing sessions with engineering teams and leadership teams for agreed processes for MVP (minimal viable product) with understanding that changes are expected after go-live.

Designed testing scenarios based on process maps to save about 4 hours of engineering time.

Identified possible constraints and limitations during scenario development for testing.

Successfully restored project status from yellow to green, ensuring alignment, timelines, and objectives.

THE HERSHEY COMPANY February 2022 – May 2024

Sr. Business Analyst

Agile coach and process improvement specialist for a newly assembled agile team. Coached the team and designed sustainable processes and implemented collaborative practices. Identified best practices, created process flows, and implemented the processes to promote quality and speed in delivery.

Drove cross-functional business improvement initiatives to achieve performance excellence and stakeholder satisfaction to meet $50 million ROI goal.

Facilitated collaboration sessions with corporate sales team to discover and build a self-service model where sales teams could build live visualizations in Power BI to gain real-time insights on sales creating an estimated $11 million value outside of the team goal.

Identified and delivered process maps that outline processes with expected timeboxes within each of the tasks/processes helping ensure accurate story estimation during sprint planning.

Created decision tree maps to ensure consistency in decision making for release urgency and priority.

Created a process template for teams to copy to onboard sales teams quickly saving 3-5 days of creation time.

THE HERSHEY COMPANY January 2021 – February 2022

Sr. Technical Writer (IS/IT) (TEKsystems - Contract)

Served as technical writer and process analyst for the bagging manufacturing production for a newly built facility. Collaborated with cross-functional teams to identify and create process maps for team alignment and stakeholder approvals. Created SAP S4 training and trained operations-based trainers on process maps to facilitate quick onboarding.

Created a document library in SharePoint to ensure continuous access for reference documentation.

Successfully created and implemented a training system foundation to a 2-week onboarding process.

Created and trained shipping outbound team on SAP S4 shipping process.

DIXIE May 2017 – June 2020

Learning and Development Manager

Led a project to implement a cloud-based LMS for a small manufacturing site; achieved 100% LMS safety training participation within 6 months of implementation of cloud based LMS.

Implemented 30-60-90-day, staged knowledge and skills training system for operations, increasing uptime from 45% to 65%, which also reduced waste and unplanned downtime, improved quality, and communication.

Created a continuous improvement process using Kaizen methodology.

Redesigned the employee onboarding process to enable new hire access and progress at a faster pace. The new 2-week process included a rigid schedule including upper management participation ensure every new employee consistency in onboarding.

Implemented RCA (root cause analysis) into the training processes led by engineering team.

Led project to enable users to access email and digital content through IT and active directory roles.

Spearheaded IT project to put thin clients and mobile devices on the production floor with access to enable operations and leadership teams’ access to inventories, email, production schedules, downtime reports, quality reports, SharePoint, and business community, .

GEORGIA PACIFIC, Muskogee, OK March 2014 – May 2017

SQF Practitioner

Led facility in food safety program, SQF (Safe Quality Food), implementation for food packaging manufacturing. Achieved progressive compliant scores toward excellence; 76% at start to 96% in four years.

Created and facilitated leadership training for roles and responsibilities for SQF to enable leadership ownership.

Scheduled Gemba walks and area mock audits to facilitate area transparency which led to ownership and adherence to standards and policies.

Created inspection matrix to document and communicate findings and improvements progress in leadership meetings and update sessions.

Facilitated training and information meetings to align facility-wide to role-based expectations and guidelines to achieve SQF certification.

GEORGIA PACIFIC, Muskogee, OK August 2008 – May 2014

Technical Writer MES Analyst

Facilitated training on application enhancements, worked with design engineers to create dashboards and sub screens, participated in agile scrum team standups and demos, created help documents and MES document libraries. Site admin for Convergence LMS and corporate LMS, SumTotal.

Built MES training plans to ensure buy-in and adaptation for the new MES to ensure a smooth transition and quick adaptation.

Site administrator for the MES application and member of corporate LMS COE team to provide facility representation for administering changes or improvement opportunities.

Tested application and assignments for functionality before releasing to production and for training documentation creation.

Created and facilitated training for administration duties and schedules to leadership for ad-hoc changes to production schedules.

EDUCATION

Bachelor of Business Administration (BBA) – Information Systems

Northeastern State University, Tahlequah, OK

KEY SKILLS

Scrum SAFe Agile Solution Documentation Communication Supply Chain Problem Solving Leadership Project Management Attention to Detail Collaboration Video Editing Service Now MES System Implementation SharePoint Power BI Visio

CERTIFICATIONS

CSM – Scrum Alliance SAFe 6 Agilist SAFe 6 Practitioner – Scaled Agile

SPARE TIME

A-OK Services and Combs Garage, Sapulpa, OK

Owner/Operator/Mechanic

During my off hours and between jobs, I provide mechanic, light tractor, carpentry, notary, and consulting services for my local area. I work from my shop that I designed, contracted, and built myself.

Mechanic services include passenger vehicle services focused on drive train and engine part replacements, as well as diagnosing no-start situations.

I own and operate a small tractor to provide services to homeowners that like to DIY but find it more cost effective to hire out parts of their project. I provide several small tractor services for those individuals where large companies find too small to mess with. Some of the services include, tilling gardens, moving dirt or other bucket work, mowing and bush hog, and minor landscaping.

Carpentry and exterior remodeling can be very rewarding, and I find to satisfying. I provide services for add-ons, framing for interior remodeling, minor electrical and plumbing service where code inspections are not necessary.

Contact this candidate