It Support Information Systems

Kudzaishe Bepete

Harare, Zimbabwe

+263-********* • *************@*****.***

Personal statement

Resourceful and technically proficient IT professional with a BSc (Hons) in Computer Information Systems and solid hands-on experience in system support, troubleshooting, hardware/software configuration, and user assistance. Demonstrated expertise in maintaining secure, functional IT environments through CMS management, data backup, and network fundamentals. Complementing my technical strengths is a reliable background in administrative support, including high-stakes exam invigilation, loan collections, and front-office coordination. Known for my ability to multitask across departments, I bring a proactive attitude, strong communication skills, and a commitment to delivering both technical solutions and seamless administrative operations. Confident working independently or collaboratively, I am well-equipped to support organizations where IT meets operations.

Key Skills

Technical Skills

IT Support & System Troubleshooting

Hardware & Software Installation

Data Backup & Recovery

Website Content Management (CMS)

User Account & Email Configuration

Basic Networking (CCNA Module 1)

Administrative Skills

Exam Invigilation & Compliance Monitoring

Document Handling & Report Submission

Loan Recovery & Payment Processing

Office Support & Records Management

Attention to Detail & Confidentiality

Soft Skills

Excellent Verbal & Written Communication

Customer Service & Client Engagement

Time Management & Multitasking

Problem Solving & Critical Thinking

Adaptability & Team Collaboration

Employment History

Exam Invigilator, Gateway High School, Harare, Zimbabwe (Part-Time)

(04/2025-Current)

Achievements and responsibilities:

Supported smooth execution of Cambridge examination sessions by preparing exam rooms and materials.

Ensured strict compliance with exam protocols, maintaining a fair and secure testing environment.

Verified candidate attendance, managed seating arrangements, and monitored time effectively.

Prevented academic misconduct through vigilant supervision and prompt issue resolution.

Accurately collected and submitted exam scripts and reports to the Exams Officer.

Maintained professionalism and confidentiality throughout all examination processes.

Loan Collections Assistant, Lemon Tree Technologies, Harare, Zimbabwe

(11/2024-12/2024)

Achievements and responsibilities:

Successfully followed up on overdue loan accounts, improving repayment rates through consistent client engagement.

Negotiated and arranged manageable repayment plans tailored to clients’ financial situations.

Accurately recorded and processed customer payments, maintaining up-to-date account records.

Helped reduce outstanding receivables by collaborating with finance and legal teams on delinquent accounts.

Maintained high standards of confidentiality and professionalism in all client communications.

Provided excellent customer service, guiding clients through repayment options and financial planning.

Exam Invigilator, Gateway High School, Harare, Zimbabwe (Part-time)

(09/2023-11/2024)

Achievements and responsibilities:

Supported smooth execution of Cambridge examination sessions by preparing exam rooms and materials.

Ensured strict compliance with exam protocols, maintaining a fair and secure testing environment.

Verified candidate attendance, managed seating arrangements, and monitored time effectively.

Prevented academic misconduct through vigilant supervision and prompt issue resolution.

Accurately collected and submitted exam scripts and reports to the Exams Officer.

Maintained professionalism and confidentiality throughout all examination processes.

Systems Administration Assistant, Harare, Zimbabwe (Intern)

(02/2020-01/2021)

Achievements and responsibilities:

Installed and configured hardware, software, and network systems, enhancing operational efficiency.

Provided timely help desk support and resolved user issues, improving staff productivity.

Set up user accounts, email systems, and managed access controls for new and existing staff.

Maintained system backups and supported data recovery processes to ensure data integrity.

Updated and managed website content using CMS tools, keeping corporate information current.

Repaired and replaced faulty equipment, reducing system downtime.

Documented IT support tasks and maintained records of inventory and user activity.

Occasionally managed front office duties, demonstrating adaptability and professionalism.

Education

Africa University, Zimbabwe

(08/2017-06/2021)

BSc. (hons) Computer Information Systems

Certifications & Training

Report Writing and Presentation Skills (Certificate), Zimbabwe Institute of Diplomacy, Harare Zimbabwe

Credit Administration and Recoveries (Certificate), CCL International Business Training, Harare, Zimbabwe

Introduction to Networks (Module 1 Certificate of Completion), CCNA

References

References are available upon request.

Contact this candidate