Project Manager Management

EVELYN CHIU

San Leandro, CA 650-***-**** ***********@*****.***

SUMMARY: I am a Senior Release and Project Manager with over 20 years in managing full SDLC in soŌware, database & applicaƟon releases across diverse secƟons including SaaS, Healthcare, Human Resource, and financial services. I am highly moƟvated self-starter with project management skills (defining project scopes, driving cross-funcƟonal teams, delivery projects on Ɵme), and a process creator for teams across the company. Seeking long term posiƟon to help culƟvate innovaƟon within a company that challenges the status quo. CORE COMPETENCIES

Project/Release scoping Cross-project dependency management

Requirements gathering ExecuƟve-level reporƟng

ConƟnuous process improvement OrganizaƟon-wide release templates

Risk management End user training

PROFESSIONAL EXPERIENCE

Clickup Senior Release Manager San Diego CA 06/2022 – Present

Conduct, design, test, implement & create reports for Root Cause PrevenƟon (use across the organizaƟon)

Work with Engineers, Product & QA teams & leadership.

Led hoƞixes & weekly releases to ensure we follow SDLC and deliver on weekly basis. This includes planning, managing, monitoring & follow up with the respecƟve teams to ensure there’s no conflicts.

− Projects outside of the releases & hoƞixes:

− Graviton Upgrade & Node JS Projects (assist over 15 squads)

− Change Management Bot using slack

− Worked with SOX & ISO internal & external audits.

− Managed DDL (Data definiƟon Language) with DBAs & Engineering teams

− Foresee from 1 to 2 staging release per week.

− Provide overview to the offshore in deployment process

− Managed an offsite over 50 people (coordinaƟng the presentaƟon, acƟviƟes, and the next steps).

Process experƟse:

− Award (June 2024): Received Clickup Performance award for shipping the weekly release on Ɵme and supporƟng hoƞixes.

− Keep documentaƟon up to date for compliance and internal procedures.

− Manage release calendar, release plans, send communicaƟon and provide training, if needed Blue Shield Senior Release & Environment Manager Oakland, CA 08/2019 – 06/2022

Managed over 60 projects (200-400 stories).

Planned mulƟple releases consisted of diverse and complex sets of IT components.

Managed environments across mulƟple Data & AnalyƟcs Department releases and projects – allocaƟng them based on prioriƟes and dependencies.

MDM data migraƟon project highlights:

− Facilitated daily Agile/SCRUM & semiweekly iteraƟon review meeƟngs.

− Enforced traceability of requirements throughout the design, development, and tesƟng phases.

− IdenƟfied and addressed dependencies and conflicts with other projects and producƟon support acƟviƟes.

− Reduced deployment outage window from 2.5 days to 1 day.

Process experƟse:

− Received Blue Shield’s “Star Award” for designing and deploying the Data & AnalyƟcs Department release JIRA template.

− Maintained environment flow-process diagrams, version control, and integraƟon points with upstream and downstream applicaƟons.

− Managed cross-funcƟonal teams (e.g., TIDAL, MQMFT/Sterling, Data Modeling, QA, Ops, SCM, Developer, Porƞolio Leads & Data Analysts) to create release process procedures.

− Provided project Ɵmelines and release overview training to PMs & Dev Teams.

− Led the deployment planning for producƟon releases and maintained the master calendar of plaƞorm acƟviƟes including emergency, off-cycle, minor and monthly releases.

− Reduced turnaround Ɵme for bug fixes by improving communicaƟons and handoffs between development and QA teams.

Macy’s Senior Change / Release Management Lead San Francisco, CA 04/2016 – 08/2019

Manage Change Management & facilitate CAB reviews

Facilitate daily Agile/SCRUM & semiweekly iteraƟon review meeƟngs.

Manage agile projects and release acƟviƟes.

Collaborated with stakeholders to conduct impact/risk analysis, and plan release resource allocaƟons.

Planned and managed Infrastructure and applicaƟon releases with IT stakeholders.

Process experƟse:

− Received the “NorthStar Award” for ServiceNow process and tooling improvements (July 2018) within three years of employment.

− Managed ServiceNow, Confluence and JIRA tooling improvements.

− Designed and implement process improvements for eCommerce change and release management workflows.

− Maintained and updated Release Calendar and Change management processes. Robert Half InternaƟonal Senior Change Analyst San Ramon, CA 12/2008 – 04/2016

Manage Change Manage and facilitate CAB review

Facilitated daily Agile/SCRUM & semiweekly iteraƟon review meeƟngs

eCommerce, PeopleSoŌ HR/CRM, and a Salesforce rollout to US, APAC & EMEA highlights: o Three $8 - $9 million internal system rollouts involving more than ten cross-funcƟonal IT and business teams.

− Created deployment plans for project rollouts.

− Monitored schedules for all environments and published updates on daily, weekly, and monthly updates.

Accomplishments:

− Recognized four Ɵmes with the “Circle of Excellence Award.”

− Created operaƟng system updates/upgrades and System Engineering quarterly maintenance processes.

− Partnered with internal teams (DCO, System Engineering, UNIX, Storage, etc.) to author provision and decommission procedures.

− Planned and managed security upgrades; release acƟviƟes related to a PeopleSoŌ Financial and HCM archive; and a VM firmware upgrade for over 600 PROD and Non-PROD servers. SKILLS & TOOLS

Project methodologies: Clickup App, Google Calendar, SAFe, ITIL, Agile/SCRUM, Waterfall

Work management: JIRA, Confluence, ServiceNow, SharePoint

CollaboraƟon tools: MS Teams, BITBUCKET, BI tools, Slack CERTIFICATIONS

Scrum Master CerƟficaƟon (CSM) – Scrum Alliance

SAFe training

ServiceNow CerƟficaƟon

PeopleSoŌ Intro to Financial DistribuƟon and CerƟficaƟon

SAP MarketSet CerƟficaƟon

EDUCATION

Golden Gate University, San Francisco, CA

Bachelor of Business AdministraƟon and OperaƟons Management

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