Software Engineer Security Officer

Christopher Costa

Port Richey FL 508-***-**** *******@**.*******.*** www.linkedin.com/in/chrisrcosta Professional Summary

Results-oriented Software Engineer with over 3 years of experience in developing and maintaining web and enterprise applications. Proven ability to troubleshoot, debug, and upgrade applications, ensuring high performance and efficiency.

Skills

Novice:JUnit, JavaFX, REST, Mockito, Mac, Linux

Intermediate:Java, Javascript, TypeScript, SQL, GIT,Gradle, Maven, Agile, Postman, AWS services, Android, Spring/Boot, Docker

Proficient:HTML5, CSS/SCSS, Responsive Web Design,Selenium, Windows, IOS Work Experience

Security Officer/Tech Support Weiser Port Richey, FL Sept. 2023 - Current

• Managed 24/7 monitoring of security systems, including troubleshooting camera, network connectivity issues, and system failures.

• Provide basic IT troubleshooting and Documentation for security systems and network issues

• Configure and Install hardware, software, and security applications

• Providesexceptional written and verbal communication to clients and customers AI Rater WeLocalize Remote 2019 - Current

• Evaluate AI-generated content for accuracy and relevance to a user query

• Maintain high task completion rates(Types 70 WPM)while adapting to new AI models and updates Software Engineer LIDP Venice, FL Dec. 2021 - Aug. 2023

• Replaced outdated Cobol code with Java matching algorithm, boosting application speed by 30%.

• Lead the creation of technical documentation, user guides, and FAQs for common support issues

• Create, manage, and resolve service tickets in the IT ticketing system (Jira)

• Worked in a collaborative Git-based environment, keeping code repositories updated

• Developed Angular-based frontend applications, improving UI responsiveness and user experience

•Wrote SQL queries, performed database connectivity,integrated API's

• Migrated DNS from server to server, keeping continuous deployment Tech Support I Suffolk University IT department Boston MA, 2014 - 2015

• Serve as the first point of contact for IT support within the organization, providing timely and effective resolution to issues via phone, email, or in person

• Troubleshoot and resolve hardware (PCs, laptops, projectors) and software problems Education / Certifications

Bachelor of Science in Business Administration Suffolk University – Boston, MA (2019) Revature - Java w/ Automation (2021)

My IT Future – Tampa, FL (2024)

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