Administrative Support Customer Service
Resume:
Email: *********@*****.***
Mobile: 856-***-****
SUMMARY
Professional Loan Specialist who is well rounded in consumer financing, loan administration, and customer service. Exceptional analytical skills, with the ability to examine and understand business needs and deliver comprehensive, actionable reports while exceeding stringent expectations. Proficient with Excel and knowledgeable of different types of loan IQ systems, Blacknight, Metastor, Microsoft 365, Corelogic TaxQ and Strategy/ McCracken servicing system.
PROFESSIONAL EXPERIENCE
Robert Half / Ready Capital Lending March 2024 - Currently
Portfolio Administrator
●Provide administrative support in the collection and preparation of submitting loan applications with supporting documentation to processing
●Complete auditing checklist for inaccuracies of borrower information in loan documents.
●Input data into database for automated processing of applications
●Work with team members in closing department, submitting complete application packages in a timely manner
●Monitor the status of each file and ensured accurate and efficient processing through closing
Continuiti Staffing June 2023 – September 2023
Portfolio Administrator
●Set-up new loan files
●Administer, monitor and ensure the integrity of loan data within the servicing system
●Monitor loan payment changes and upcoming maturities for assigned portfolio
●Monitor monthly delinquent and maturing construction loans, seek payment, ensure monthly updates are accurate.
●Check for loan accuracies between the taxing authorities and the organization’s information systems.
HSBC Bank November 2021-November 2022
Loan Servicing Assistant
●Provide administrative support in the collection and preparation of submitting loan applications with supporting documentation to processing
●Input data into database for automated processing of applications
●Work with team members in closing department, submitting complete application packages in a timely manner
●Monitor the status of each file and ensured accurate and efficient processing through closing
Crossroads Talent Solutions, LLC December 2020- June 2023
Loan Specialist
●Assisted and resolved issues that may arise with the process of PPP and RRF loans for full forgiveness
●Improved loan applications and documentation by informing applicant of additional requirements
●Submit loans for full, partial or denial of forgiveness
●Analyzed applicants’ financial status, credit, and property evaluations to determine the feasibility of loans
TD Bank September 2020- March 2021
Loan Servicing Specialist
●Assisted with sub doc processing - processing payments on behalf of customers
●Fulfilled subpoena requests to ensure customer data provided is verified accurately
●Reviewed and edited loan agreements to ensure accuracy
Robert Half/Provident Bank
March 2020 - April 2020
Loan Servicing Specialist
●Recommended loan approvals and denials based on customer loan application reviews
●Conducted research and analysis of loan issues and provided solutions
●Analyzed data to inform customers of their mortgage loan process
PHH Mortgage Services March 2019- March 2020
Customer Resolutions Representative
●Assisted and resolved issues that may arise with mortgage loan servicing
●Analyzed data to inform customers of their mortgage loans such as bankruptcies and modifications
●Processed payments and provide options to bring loans current
Conduent Inc September 2018- February 2019
Benefits Administrator
●Administered health and wellness benefits to our client’s employees for Annual Open Enrollment
●Assisted the customers and employees on details of the benefits programs
●Resolved all benefits related queries from employees and other human resources contacts
Towers Watson August 2018- September 2018
Benefits Administrator
●Assisted the human resources to educate the employees on the various benefits programs
●Processed new hire paperwork, updated benefits enrollment information and communicated with employees regarding changes to their health care plans
●Assisted in coordinating open enrollment activities such as mailing out materials, scheduling meetings and aiding during open enrollment periods
EDUCATION
Bachelor of Science Degree in Business Administration Kaplan/Purdue Global University 2017
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