Customer Service Technical Support

Mr. Modingoane Thabang

ID: 920**********

Contact Number: 076-***-**** or 065-***-****

Address: *** ***** *, ********, ********, 0190

Email Address: ***********@*****.***

Work Experience

IT RESEARCH TECHNICIAN (Internship)

SOUTH AFRICAN POLICE SERVICE (SAPS)

December 2020 – November 2021

Duties

Research on new technologies to improve business operations

Providing customer service support, handling calls and emails, providing advice and fast effective assistance on regulations and requirements

Reporting and updating IT related information, solving user queries and problems

Ability to resolve application problems quickly and cost effectively to meet customers expectations and work under pressure

Provide training to users about the application systems functionality with support and supervision to ensure optimal functionality of applications.

Troubleshoot calls logged on a call logging system on faults, queries and problems reported by clients, quickly solving problems and responding to users effectively.

JUNIOR TECHNICAL SUPPORT

EKS Vehicle Tracking

March 2017 – January 2019

Duties

Registering clients, vehicles, devices and into the database system.

Hardware & Software installation and configure computer systems and applications

Doing system tests and documentation on system quality results.

Meeting end users and clients to gather required information and following up with drivers and clients to ensure the problem is resolved

Developing, installing and updating of software applications, doing a review, maintenance and evaluation to the system design

Using Microsoft Office software applications to prepare reports, compiling, sorting and capturing of data

Skills

Java

C#

Oracle Database

Azure Fundamentals

Microsoft Office ( Word, Excel, Access, Outlook, PowerPoint, Teams)

SQL Database

Computer Literate

Remote Support

Customer Service

Problem Solving

Education

Diploma in Information Technology (Software Development)

Rosebank College 2013 – 2016

Matric

Setumo Khiba High School 2009

Languages

Setswana English Sesotho isiZulu

Reference

Col. Hans Section Commander

SOUTH AFRICAN POLICE SERVICE

072-***-****

Col. D. Chuma Section Commander

SOUTH AFRICAN POLICE SERVICE

060-***-****

Tumelo Monnapula Technical Director

EKS Vehicle Tracking

078-***-**** or 012-***-****

Contact this candidate