Strategic Planning Customer Relations

CC CAMRYN CRANE

*************@*****.*** 949-***-**** Tampa, FL 33619

PROFESSIONAL

SUMMARY

Dynamic and results-driven professional with extensive experience in customer relations and strategic planning. Excelled in developing strong customer relationships and enhancing product knowledge, leveraging skills in time management and effective communication. Proven track record in exceeding performance standards and optimizing team productivity through meticulous scheduling and training.

SKILLS • Calm Under Pressure

• Quick learner

• Dependable and Responsible

• Scheduling

• Customer and Client Relations

• Time Management

• Strategic Planning

• Telephone and Computer Skills

• Energetic

• Love working with people

WORK HISTORY Coordinator Ocean Prime - Tampa, FL 09/2024 - CURRENT

• Responsible for the flow of the restaurant.

• Constantly checking and rearranging timeline in open table. Seating reservations in preferred areas and rotating servers while keeping covers fair.

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• Managing 600+ covers every night.

Lead Hostess Caesars Republic Luna by Giada - Scottsdale 05/2024 - 08/2024 Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.

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• Assigned patrons to tables suitable for needs and restaurant section rotation. Adapted quickly to changing restaurant needs, maintaining composure under pressure and exhibiting excellent problem-solving skills.

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Collaborated with servers and kitchen staff to optimize table turnover rates and overall restaurant efficiency.

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Sales Consultant Representative Bulldog Solar - Tempe, 01/2024 - 04/2024 United States

Developed strong customer relationships through consistent communication and attentive service, resulting in repeat business.

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Enhanced product knowledge by staying current with industry trends, attending training sessions, and conducting regular research.

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Collaborated with internal teams, including engineering and installation departments, ensuring seamless project execution for clients.

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Generated leads for closers through persistent door-to-door canvassing efforts.

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Exceeded daily call quotas by diligently managing time and prioritizing tasks for maximum efficiency.

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Marketing Associate/Maitre D STK, The ONE Group - 08/2022 - CURRENT Scottsdale, AZ

• Developed pre-season marketing plans.

• Edited website content to keep information up-to-date.

• Increased customer engagement through social media.

• Completed outreach locally for special events and holiday seasonal specials. Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.

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Documented reservations, alerted servers, and managers of large groups and prepared seating.

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Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs.

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Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

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Lead Hostess/Cocktail Server Mozambique Steakhouse - 05/2022 - 07/2022 Laguna Beach, CA

Maitre D Sol Agave - San Juan Capistrano, CA 10/2020 - 07/2022 Participated on floor during service to set and monitor performance standards and rectify staff or guest issues.

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Achieved objectives in sales, costs, employee retention, food quality, cleanliness and sanitation to maintain guest satisfaction and high-quality customer service.

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Interacted with guests to obtain positive or negative feedback and constructively apply information.

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Created successful work schedules for each team member to maintain deadlines and fully staff shifts.

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Lead Hostess Sol Agave - Mission Viejo, CA 09/2019 - 07/2020 Assistant Dance Teacher Pacific Ballet Conservatory - Aliso 08/2017 - 06/2020 Viejo, CA

Explained and demonstrated techniques and methods of regulating movements of body to musical or rhythmic accompaniment, teaching correct dance techniques to help prevent injuries.

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Used age-appropriate vocabulary and music to teach class, keeping positive, enthusiastic attitude.

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Planned, prepared, and delivered lesson plans introducing students to dance techniques and ballet positions.

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EDUCATION Arizona State University Online, Tempe, AZ EXPECTED IN 05/2025 Bachelor of Arts: Business Communications

ACHIEVEMENTS Team Captain - Varsity Song, 2020-2021 All American Dancer, 2019-2020

Honors Student, 2018-2021

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