Management Specialist Change

Ms. FARHANA QAZI

Cell:703-***-****

LinkedIn: https://www.linkedin.com/in/farhanaqazi/

Website: http://www.farhanaqazi.com/

U.S. Citizen

Secret Clearance

Profile: Award-winning writer, certified change/training instructor, and international speaker with a strong track record in team building, leadership, client engagement, and strategic communications. Expert in coaching teams, crafting high-impact proposals, and driving results through people-centered solutions. Personality traits: analytical, curious, learner, and team player.

Certifications

Diversity, Equity, and Inclusion in the Workplace Certificate (Univ. South Florida)

U.S. Air Force and U.S. Army Instructor (U.S. Department of Defense)

Change Management Specialist (CMS), Management and Strategy Institute

Leadership and Mindset Coach (Symbiosis)

Strengths

Over 20 years of experience supporting US government and private industry clients

Deep knowledge of customer insights and customer relationship management

Strategic thinker with a learner mindset, building transformative experiences

Team player and compassionate leader, offering mentoring/coaching support

Experience creating organizational strategy, learning needs & communications plans

Results-oriented with high standards of integrity, ethics, accountability, and trust

Received multiple awards for excellent customer service and delivery of stellar products

Proficient with Microsoft Office, SharePoint, Teams, CMS, LMS platforms & other tools

PROFESSIONAL EXPERIENCE

Makpar Dec 2024 – present

Senior Copywriter and Content Editor

Provided exceptional writing, editing, and proofreading skills with attention to detail

Supported experts and teams to ensure content is consistent, clear, and concise

Developed the knowledge library to focus on past performance and the company’s strengths

Collaborated with senior leaders & the Marketing Director to refine key messages & branding

Recognized by the President for delivering strong content to inform the company’s strategy

Accenture Federal Services Aug 2022 – Aug 2024

Senior Content Writer and Training Manager

Designed and delivered multiple award-winning federal proposals to support business needs

Built scalable, measurable learning strategies to foster continuous learning for teams

Implemented training plans and processes to support change management goals for SAP tool

Coached junior team members on professional development and self-improvement

Microsoft June 2022 – Aug 2022

Senior Consultant and Writer

Supported the launch of a new software, collaborating closely with the project team

Created a communications plan, strategic training plan, and evaluation plan for the project

Created the initial user guide for training and built templates for the FAQs/knowledge library

Federal Aviation Agency Jan 2022- June 2022

Consulting Senior Consultant and Writer

Provided organizational effectiveness and communications support to Management Services

Developed concept papers for leadership to improve workplace culture & inclusion

Mediated leadership alignment/change workshops for the federal customer

CACI March 2021- Jan 2022

Senior Systems Training Specialist, U.S. Army

Implemented a new human resources and IT system program for the U.S. Army

Delivered a specific training curriculum for hundreds of Soldiers on the new LMS platform

Analyzed earner feedback data and engagement rates to improve engagement and retention

Recognized by the Director for providing the best lesson plan to the U.S. military client

The U.S. Army Corps of Engineers Dec 2018 - Sept 2021

Senior Instructor

Created content and delivered training to hundreds of soldiers at an off-site location

Engaged U.S. military leaders and participants for ongoing feedback to improve the course

Received over 97 percent positive ratings in training course evaluations

Technica Corporation Jan 2020 - Oct 2020

Senior Project Manager, Writer, and Coach

Improved internal employee communications and performance processes for the customer

Supported the VP of Engineering for the U.S. Air Force DANS Cybersecurity Project

Awarded for managing and mentoring a new team of technical writers

Integral Consulting Services Inc. Sept 2018 - Jan 2020

Senior Instructional Designer and Team Lead, U.S. Dept of Homeland Security

Created performance metrics and key recommendations for a new technical system

Developed the Learning Needs Assessment (LNA) and Strategic Training Plan (STP)

Received a Spot Award for exceptional performance and delivery of communications

U.S. Department of justice Dec 2014 – Jan 2016

Consulting Senior Project Manager and Senior Writer

Supervised an employee communications team and collaborated across multiple teams

Produced articles for trade magazines such as The National Institute of Justice Journal

Reviewed and edited policy papers, technical documents, proposals, and annual reports

Booz Allen & HAMILTON Aug 2009 – Nov 2013

Senior Instructor and Editor and Writer

Recruited by the Pentagon to lead the AFPAK Regional Training Program for the military

Recognized for increasing class enrollment by 50% percent across all programs

Awarded by the Defense Intelligence Agency for delivering excellent training solutions

Received the Professional Leadership Award for developing high-impact client solutions

The RAND Corporation Aug 2005 – Oct 2008

International Policy Analyst and Senior Writer

Supported the company’s President with content analysis and written reports

Invited to events as a keynote speaker to share new research with government leaders

Trusted adviser to foreign liaison partners on emerging security trends

The U.S. Government Oct 2000 – July 2005

Analyst, The Counter-Terrorism Center

Developed and delivered executive briefings to the White House and foreign liaison partners

Awarded for serving two U.S. Presidents and a key member of the 9/11 Task Force

Recognized as an expert on key regional and global events, leaders, and political trends

Invited to the National Security Council (NSC) and other agencies to guide policy

HONORS AND AWARDS

Featured in an exhibit at the Spy Museum, Washington, D.C.

Blue Book Candidate, Women in International Security (WIIS), Washington, D.C.

Woman of the Year Circle, National Association of Professional Women

21st Century Leader Award, National Committee on American Foreign Policy, New York

Humanitarian Award, Southwestern University, Texas

AWARD-WINNING BOOKS

Secrets of the Kashmir Valley; Finalist, 2021 International Book Award

Invisible Martyrs; recipient of The Benjamin Franklin Book Award, Silver Medal; Top Ten Finalist, Hollywood’s Book Adaptation Contest

TEACHING EXPERIENCE

THE GEORGE WASHINGTON UNIVERSITY, Washington, DC

Adjunct Faculty, Elliott School of International Affairs, 2018-2022

Courses taught: International Studies and Regional Affairs

Taught a total of 18 credits in the Elliott School of International Affairs

Developed engaging lectures, facilitated discussions, and conducted assessments

Provided mentorship to students, focusing on professional and career goals

U.S. Department of Defense

Senior Instructor, U.S. Commands, 2005-2023

Taught multiple classes and workshops on different topics to hundreds of Soldiers

Adapted training methods to meet the needs of different learners at multiple agencies

Assessed training needs and evaluated performance to optimize learning outcomes

EDUCATION

The George Washington University, Washington, DC

M.A., U.S. National Security Policy Studies, The International Studies Dept., 1998

Southwestern University, Georgetown, TX

B.A., with Honors. Major: Political Science. Minor: French, 1996

LANGUAGES

Proficient in French, Urdu, Hindi, and learning Arabic

INTERESTS

Hiking, cooking, traveling, creative writing, and learning new languages

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