Customer Service Front Desk
Resume:
Camari Singleton
Jacksonville, FL 32226
*****************@*****.***
Objective
Detail-oriented and dependable professional with 2 years of healthcare claims processing experience at Florida Blue. Seeking to leverage knowledge of insurance systems, data accuracy, and customer service to contribute to a growing healthcare organization. Professional Experience
Florida Blue – Claims Processor
Jacksonville, FL June 2023 – May 2025
Processed an average of 100+ insurance claims per week with 98% accuracy.
Reviewed medical and dental claims for completeness, coding accuracy, and eligibility.
Entered and updated member data in internal claims systems.
Communicated with providers and members to clarify claim information or resolve discrepancies.
Maintained compliance with HIPAA guidelines and ensured patient confidentiality.
Collaborated with cross-functional teams to improve processing efficiency. Adventure Landing – Front Desk & Birthday Attendant Jacksonville, FL July 2022 – August 2022
Provided customer service and support during events and parties.
Managed reservations and check-ins at the front desk.
Delivered food orders and maintained cleanliness of event spaces. Northside Community Church – Volunteer
Jacksonville, FL February 2016 – August 2018
Participated in organizing food and clothing giveaways.
Supervised youth in the nursery during services.
Assisted with community outreach and greeting duties. Education
High School Diploma May 2025
Andrew Jackson High School – Jacksonville, FL
Skills
Claims Adjudication & Data Entry
ICD-10, CPT, and HCPCS Code Familiarity
Microsoft Office Suite (Word, Excel, Outlook)
Healthcare Terminology & HIPAA Compliance
Strong Attention to Detail and Time Management
Excellent Written & Verbal Communication
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