Customer Service Representative

Taylen Dottery

***************@*****.*** 517-***-**** Kalamazoo, MI

SUMMARY

Dedicated professional seeking Customer Service Representative role with 2 years of experience in client care and relationship building. Proven skills in time management, delivering recommendations, and gathering feedback to enhance customer satisfaction. Strong background in providing excellent customer service and support, ensuring seamless and positive client interactions.

WORK EXPERIENCE

Walmart Kalamazoo, MI

Back End/Warehouse Apr 2024 - Oct 2024

• Unloaded and organized inventory efficiently, ensuring accurate allocation of parts to designated areas.

• Conducted thorough checks of shipping and receiving processes, maintaining seamless operations and accuracy.

• Processed inventory for sales floor with a focus on detail, adhering to specific instructions and maintaining cleanliness.

Tractor Supply Jackson, MI

Stocking/Inventory Jun 2021 - Sep 2021

• Conducted routine inspection and organization of merchandise to ensure products were up-to-date and undamaged.

• Assisted customers with inquiries and provided support to enhance their shopping experience.

• Managed inventory tasks, including unloading deliveries and confirming shipment accuracy. Big Lots Jackson, MI

Stocker Jun 2020 - Sep 2020

• Stocked and organized store shelves, ensured merchandise was front-faced, and conducted inspections for outdated or damaged items to maintain optimal product presentation.

• Managed backroom inventory, unloaded trucks, and confirmed incoming product deliveries while providing customer assistance as needed.

Kalamazoo Daycare Kalamazoo, MI

Childcare Worker Jun 2017 - Sep 2018

• Provided comprehensive care for children, including feeding, dressing, and facilitating daily activities while adhering to dietary restrictions and needs.

• Developed and documented activity plans, child behavior observations, and medication information to ensure effective communication with supervisors.

EDUCATION

Jackson High School

High School Diploma, General Education

Jackson, MI

2020

SKILLS

Strong Work Ethic • Excellent Listener • Inventory • Merchandising • Stocking • Backroom • Shipping and Receiving

• Cleaning • Detail Oriented • Teamwork • Strong Communication Skills • Excellent Customer Service • Reliable

• Flexibility • Quick Learner • Great Attendance • Safety Protocols • Ability to Multi-Task • Positive Attitude • Adaptability • Verbal Communication • Problem-solving • Self-motivated

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