System Administrator It Systems
Resume:
Louis Coly System Administrator
**********@*****.***
Profile
Results-oriented I.T. professional with directional focus in information security and application management with Devops method. Possessing expertise within the
Windows operating systems experience with servers and workstations. Vulnerability and asset management, with tools such as PRTG, Varonis, Qualys, BCM Management Console, Active directory, Splunk and Azure AD. Professional Experience
System Administrator, Ford 2022 – present Chantilly, Virginia Build and maintain Windows-based Information Systems (IS) in compliance with relevant Security Technical Implementation Guides (STIGs)
Configure accounts, manage permissions and access to systems and network devices. Analyze vulnerabilities, formulate mitigation strategies, and implement solutions. Troubleshoot application and operating system issues using all available resources (knowledge bases, online resources, etc.) to ensure the timely resolution of issues.
Perform basic software patching and security upgrades to operating systems and software packages. Conduct or assist with ongoing security reviews and tests of the IS to periodically verify that security features and operating controls are functional and effective.
Configuring and administering windows servers 2012 R2/2016/2019/2022. Maintain around a 100 server both physical and virtual using Microsoft Failover Cluster, Hyper-V, Active Directory, PRTG, VEEAM and Qualys. Troubleshooted OS issues and handled escalated L3 issues in end users computing. Managed a large scale global environment of 1500 user base with SCCM and SCOM. Experience with deploying, configuring, migrating Apache Tomcat, MySQL, Jira, Confluence, Bitbucket and Crowd. Firm understanding of windows security including file system permission, file sharing, event logging, performance monitoring and disk administration.
Implementing Group Policy, managing and monitoring Domain Name Systems. Analyze vulnerabilities, formulate mitigation strategies, and implement solutions with Microsoft Cloud Defender, Varonis and Qualys. IT Support, The Teaching Company 2020 – 06/2022 Laurel, Maryland Install, upgrade, support and troubleshoot printers, computer hardware, mobile devices, Windows OS, Microsoft Office and other authorized desktop applications and peripheral equipment.
- Troubleshoot problem areas (in person, by telephone, or via remote access) in a timely and accurate fashion, and provide direct end user assistance where required
- Install, diagnose, repair, maintain, and upgrade hardware and equipment (including but not limited to PCs, laptops, printers, scanners and cell phones) to ensure optimal performance.
- Perform general preventative maintenance tasks on computers, laptops, printers, and any other authorized peripheral equipment unless prohibited by existing customer warranties
- Responsible for monitoring, operating, managing, troubleshooting and restoring service to client personal computers
(PCs) or laptops that have authorized access to the network
- Anticipate trends by monitoring and analyzing incoming calls, problems, and support requests.
- Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software
- Clean and repair computer hardware, such as keyboards and printers.
- Use approved tools and methodologies to image, copy and configure systems for deployment
- Familiarize and train end users on basic software, hardware and peripheral device operation
- Take ownership and responsibility of queries, issues and problems (tickets) assigned
- Maintain adequate knowledge of approved operating systems and application software used to provide a high level of support
- Maintain and consistently demonstrate a general knowledge of company guidelines, processes, practices and procedures
- Navigate CLI and AD to manage users, groups, run maintenance and updates on the system Skills
Server Management
Qualys
Jira
Incident response
Microsoft office
Virtualization
Varonis
Service now
Intrusion detection
Problem solving
Education
Cybersecurity and Computer Networking, Northern Virginia Community College 04/2020 – 04/2022 Sterling, VA Certificates
CompTIA Security+
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