Office Manager Data Entry

KAREN K I DDER

Oklahoma City, OK ***** 580-***-**** **************@*****.***

Office Manager

Constantly find ways to streamline office operations Jump at opportunities to assist colleagues and management team

Dedicated office management professional with experience handling a wide range of administrative, technical and executive-support tasks.

Excel at resolving employer challenges with innovative solutions, systems and process improvements that increase efficiency, customer satisfaction and the bottom line.

Skilled relationship builder with the proven ability to work with different personality styles.

Advanced computer skills in MS Office Suite and other applications/systems. Key Skills

Office Management

Teambuilding & Supervision

Staff Development & Training

Policies & Procedures Manuals

Report & Document Preparation

Spreadsheet & Database Creation

Accounts Payable/Receivable

Bookkeeping & Payroll

Records Management

Meeting & Event Planning

Inventory Management

Expense Reduction

Experience

H&R Block, Minden, LA 2024 to 2024

Tax Specialist Level II

Processed 106 tax returns over the goal of 75 tax returns for a new tax preparer with a 98% acceptance rate.

Achieved a 100% in customer satisfaction based on a customer survey in 2024.

Automated daily stats report that provided management with a key decision-making tool. TTEC, Oklahoma City, OK 2019 to 2023

Team Lead/Trainer

Consistently maintained an 80% pass rate compared to company nationwide level of 60%, additionally achieved 4 graduating classes with a 100% pass rate.

Training, supervising, and coaching new hire agents to successfully pass the state insurance exams.

Documenting performance, monitoring and approving timekeeping reports, and conducting action plans and corrective actions.

Became a trusted assistant to executive staff and office manager and earned a reputation for producing high- quality work.

Education and Licensures

Ponca City Senior High School, Ponca City

Property/Casualty Adjuster License

Life/Health Producer License

H&R Block Tax Preparation Certificate

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