System Administrator Technical Support
Resume:
Anthony Morelli
Determined and success-driven System Administrator with a strong background in software support, system administration, and computer repair. Proven ability to provide exceptional technical support and service to a wide range of users. Skilled in managing and maintaining diverse IT environments. Red Hat Certified Architect and System Administrator, IBM Certified Solution Developer, Dell Certified Systems Expert, Apple Certified Technical Coordinator and Portable Technician. Seeking a challenging position to leverage my expertise and certifications in driving efficient IT operations. 23 Waterman Ave
Albany NY 12205
*******.*******@****.***
linkedin.com/in/anthony-mo
relli-242bb2162
Experience
System Administrator Shift 4 Las Vegas, NV [Febuary 2021-Present]
● Managed and supported Windows Server environment, including Active Directory and Group Policies.
● Assisted in the implementation and maintenance of VMware virtualization infrastructure.
● Conducted regular system backups and performed data recovery when necessary.
● Configured and supported network equipment, including routers, switches, and firewalls.
● Assisted in planning and executing IT projects, including server upgrades and software deployments.
● Provided end-user support, resolving hardware and software issues promptly.
● Documented system configurations, procedures, and troubleshooting steps.
Software Support Analyst Transfinder Jan 2019 - January 2021
● Perform routine server maintenance and install software over a virtual network.
● Manage user accounts and permissions through Active Directory.
● Document and address issues through ITSM and CRM systems.
● Troubleshoot and optimize LAN networks for over five thousand clients nationwide.
● Utilize Orchestrator for resource monitoring in hosted environments.
● Conduct in-house training’s and product implementations on client end servers.
● Track and resolve software bugs using JIRA.
● Manage resources on virtual environments using VMware.
● Configure firewalls and VPNs using Cisco.
● Automate tasks using PowerShell for improved server administration.
● Collaborate with Network Administration for seamless operations.
● Perform server upgrades and migrations on Windows servers. System Administrator IBM Apr 2018 - Jan 2019
● Imaged and installed PC equipment, including various operating systems.
● Provided remote assistance and software installation using Lansweeper.
● Supported hardware and software usage in Windows environments.
● Troubleshooting and maintaining hardware efficiency.
● Utilized ServiceNow ticketing system for organizing client needs.
● Configured WAN/LAN networking for a large number of clients.
● Implemented security configurations, including BitLocker for laptops.
● Supported mobile devices (iPads, iPhones) with MobileIron for data security.
● Set up Outlook, Skype, SharePoint, and Microsoft Office suite for users.
● Deployed programs using SCCM.
● Configured Cisco VPN for remote employees.
● Managed resources on virtual environments using VMware and VSphere. System Administrator PerkinElmer, Inc. Feb 2017 - Mar 2018
● Audited instruments and implemented changes to facilitate injectable medicine production.
● Troubleshooting instruments and software-related issues.
● Utilized Lenovo Laptops for configuration and support.
● Configured micro printers and peripherals.
● Remotely accessed computer systems using Active Directory for batch file deployment and software updates.
Skills
Operating Systems:
Windows Server, Linux
(Red Hat, Ubuntu),
macOS
Networking: TCP/IP,
DNS, DHCP, VPN, VLAN,
Firewall
Virtualization: VMware
vSphere, Hyper-V
Storage Technologies:
SAN, NAS, RAID
Active Directory: User
Management, Group
Policies, Security
Scripting: PowerShell,
Bash
Backup and Recovery:
Veeam, Commvault,
Backup Exec
Monitoring and
Troubleshooting:
Nagios, Zabbix,
Wireshark
Cloud Technologies:
Amazon Web Services
(AWS), Microsoft Azure
Database Management:
Microsoft SQL Server,
MySQL
Security:
Antivirus/Anti-Malware,
Firewalls, Security Best
Practices
Licenses and Certifications
● Red Hat Certified
Architect: Enterprise
Application
Development
● Red Hat Certified System
Administrator in Red
Hat OpenStack
● IBM Certified Solution
Developer - WebSphere
IIS DataStage Enterprise
Edition v7.5
● Dell Certified Systems
Expert (DCSE)
● Apple Certified
Technical Coordinator
(ACTC)
● Performed preventative maintenance using system logs and error logs.
● Utilized Office 365 for client communication.
● Organized client needs to using theServiceNow ticketing system.
● Deployed programs using SCCM.
● Managed resources on virtual environments using VMware.
● Configured Cisco VPN for remote employees.
● Adhered to Cyber Security best practices and implemented antivirus solutions.
System Administrator NYS Jul 2015 - Jan 2017
● Provided system administration services for Nexus Staffing, Department of Health, and Division of Criminal Justice.
● Imaged and installed PC equipment.
● Assisted users with hardware and software use in Windows environments.
● Troubleshoot hardware issues to ensure optimal efficiency.
● Utilized ServiceNow ticketing system for managing client needs.
● Configured WAN/LAN networking for a large number of clients.
● Implemented security configurations, including BitLocker for laptops.
● Supported mobile devices (iPads, iPhones) using MobileIron for data security.
● Set up user access to Outlook, Skype, SharePoint, and Microsoft Office suite.
● Deployed programs using SCCM.
● Managed resources on virtual environments using VMware.
● Utilized PowerShell for day-to-day tasks.
● Apple Certified Portable
Technician (ACPT)
Languages
English
Conversational Spanish
Conversational Italian
American Sign Language
Contact this candidate