Customer Service
Resume:
Josefine Cooksey
*********.*@*****.***
**** ****** ** ***, *********, TX
Objective
Enthusiastic and customer-focused professional with 10 + years of experience in delivering great service in fast-paced and evolving environments. Seeking a customer service role to utilize my skills in strong communication, problem-solving, and relationship-building to enhance customer satisfaction and contribute to workplace success. I am flexible and confident I can quickly learn whatever I need to be successful in this role.
Skills
• Exceptional interpersonal and communication skills
• Conflict resolution and creative problem-solving
• Multitasking in high-volume environments
• Microsoft Office Suite & Google Workspace, Procreate and Photoshop
• Positive, empathetic, and patient attitude
• Bilingual: Swedish and English
Experience
Tattoo Artist/ Shop Manager, Lone Star Tattoo, Dallas, TX
—
2019-present.
Responsible for maintaining day to day routines in an active and dynamic work environment. Frequent on the spot problem solving as well as planning and executing special events throughout the year.
As a working artist establishing and maintaining happy and productive client relationships by consulting, scheduling, designing custom art and performing my service in coordination with clients. I always strive to create a positive relationship with clients and enjoy being able to make someone’s day a little better.
• Greeted and assisted clients with inquiries, check-ins, and scheduling appointments
• Responsible for all billing and book keeping.
• Managed a high volume of incoming calls and emails with professionalism and efficiency.
• Coordinated with coworkers to streamline our workflow on busy days
• Maintained accurate client records mandated by state regulations.
• Managed social media account on behalf of the company Art Teacher, J’s Art Studio, Dallas, TX 2019-2021
Teach art to children and teenagers, part-time. Keeping organized, planning and executing lessons.
Yoga Teacher, The Yoga Factory, Dallas, TX, 2017-2019 Teach yoga to students of all levels. Being sensitive to student’s needs and able to adapt in the moment.
Substitute Art Teacher, Stockholm City Public Schools, Stockholm, Sweden. 2014-2015
Generated a positive learning environment, while gaining respect and maintaining assertive control of challenging and temporary classrooms. Utilized creative thinking and adaptability to learn and implement lesson plans with minimal notice of substitute assignment. Achieved student-learning outcomes and goals on a consistent basis, in absence of regular teacher.
Caregiver, Attendo LSS AB, Stockholm, Sweden 2010-2015 Demonstrated compassion and patience while caring for safety and wellbeing of all patients in group home. Collaborated with supervisor and health care professionals to provide optimal care. Acted as a representative for patients who could not communicate in a traditional way, helped them take part in the community by acting as their voice and hands. Often took patients to health care providers and communicated patients needs with their best interest in mind. Created and implemented projects to promote health and wellness in the workplace. Education
Master of Science in Education - Visual Arts education. 270 ECTS 4,5 years. Konstfack - State University College of Arts, Crafts and Design, Stockholm, Sweden 2010-2015
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