Software Development Technical Support

AKHILESH VADLAKONDA

Email: ***************@*****.***

Phone: +1-940-***-****

LinkedIn: www.linkedin.com/in/akhilesh-akky

PROFESSIONAL SUMMARY:

Proficient in applying Object-Oriented Design (OOD) principles such as encapsulation, inheritance, and polymorphism to create modular, reusable, and maintainable code structures.

Involved in all phases of software development life cycle (SDLC), Analysis, Planning, Design, Development, Integration, Configuration and Deployment.

Designed and optimized complex SQL queries for data retrieval and reporting.

Used Python for web scraping and data extraction, enhancing data collection efficiency.

Customized Salesforce CRM to meet specific business requirements, enhancing user productivity.

Managed Veeva CRM implementation, ensuring alignment with business processes and compliance standards.

Implemented Veeva Vault for document management, ensuring compliance with industry regulations.

Led the migration of legacy content into Veeva Vault, ensuring data integrity and accessibility.

Developed complex Excel models for financial analysis, forecasting, and budgeting.

Utilized Excel's advanced functions (e.g., VLOOKUP, PivotTables) to analyze and visualize large datasets.

Designed PowerPoint templates and presentations for sales pitches, resulting in a higher success rate.

Provided technical support to end-users, resolving issues related to software, hardware, and network connectivity.

Utilized system analysis tools to map out processes and identify areas for automation or optimization.

Configured and maintained automated file transfer jobs using Go-Anywhere, ensuring data integrity and security.

Utilized Workbench for SQL query optimization and performance tuning in complex database environments.

Managed the lifecycle of business applications, from requirement gathering and design to deployment and maintenance.

Acted as the SME for network infrastructure, providing guidance and recommendations on best practices and new technologies.

Conducted detailed analysis of network performance metrics to inform strategic decisions and future investments.

Considerable hands-on experience providing IT services and developing security projects.

Subject Matter Expert (SME) of network infrastructures necessary to provide day-to-day operational support.

EDUCATION:

Bachelor’s in computer science from Guru Nanak Institutions 2021.

Master’s in computer science from University of North Texas 2025.

TECHNICAL SKILLS:

Languages

C, Python

Databases

SQL

CRM Platforms

Salesforce, Veeva CRM, Veeva Vault

Microsoft Office Suite

Microsoft Excel, Microsoft PowerPoint

Tools

Go-Anywhere, Workbench

System Administration

Network Administration, Incident Management

Web Technologies

HTML, CSS

Analysis & Support

System Analysis, User Support

PROFESSIONAL EXPERIENCE:

Worked as Assistant System Engineer for TATA CONSULTANCY SERVICES (Dec 2021 - Aug 2023)

Client: Galderma. Dec 2021 – Aug 2023

Responsibilities:

Pharmaceutical Skincare products project, here we are managing client login portals, Monitoring the Drug Inventory, Sales, resolve issues faced by end user.

Managed SQL databases to support backend operations, ensuring reliable data management and transaction processing.

Administered MS SQL Server databases, overseeing the storage, retrieval, and management of large volumes of data.

Ensured data integrity, security, and availability, which are critical to the pharmaceutical industry's operations.

Implemented robust inventory management solutions to monitor and update drug inventory in real-time.

Leveraged the Salesforce platform for CRM functionalities, enabling efficient client management and sales tracking.

This ensured that the pharmaceutical products were always available to meet client demands, thus avoiding any stock shortages.

Utilized Veeva Vault for secure content management and Veeva CRM for managing customer relationships and streamlining sales processes.

Designed automated processes to distribute inventory according to client requirements, ensuring timely and accurate delivery of pharmaceutical products.

Developed and maintained secure client login portals, allowing clients to register and manage their accounts for medicine supply efficiently.

Provided specialized support for salespersons by facilitating the scheduling of meetings with healthcare professionals, such as doctors, for the presentation of product samples. This feature significantly improved the outreach and effectiveness of sales efforts.

Developed and deployed Cycle Plans that enabled managers to track and monitor the performance of salespersons. This tool provided valuable insights into sales activities, helping in the strategic planning and improvement of sales operations.

Integrated performance tracking features that allowed for detailed analysis of sales trends, helping managers to optimize their strategies based on real-time data.

Administered MS SQL Server databases, overseeing the storage, retrieval, and management of large volumes of data. Ensured data integrity, security, and availability, which are critical to the pharmaceutical industry's operations.

Actively engaged in manual debugging in production environments, identifying and resolving issues that impacted the end-user experience.

This hands-on approach ensured minimal downtime and maintained high levels of client satisfaction.

Used Workbench for data operations, including querying, debugging, and testing within the Salesforce environment.

Employed Go-Anywhere for secure file transfers and automation of data workflows, contributing to the streamlined management of inventory and sales data.

Environment: Salesforce platform, Veeva Vault, Veeva CRM, tools for the end user services, SQL database, Workbench, Go-Anywhere.

ACCOMPLISHMENTS:

Certified by Red Hat Academy for Training on Fundamentals of Architecting Scalable Cloud Solutions.

Certified as Excellent for Completion of Internship at Red Hat Academy in Cloud Computing.

Certified Veeva Application Admin and Veeva Vault.

Certified Assistant System Engineer with thorough understanding of network setups, customized business applications, backup and storage services.

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