Customer Service Administrative Assistant
Resume:
KATELIN MORRIS
************@*****.***
Willard, MO 65781
Professional Experience
Summary
A dedicated, organized, and results-driven professional with a proven track record in managing complex assignments and streamlining processes to improve efficiency and effectiveness. Quick to grasp new concepts and adapt to change, with a strong ability to build mutually beneficial relationships with colleagues and customers.
Created and maintained a welcoming, nurturing environment for children and families. Developed and enforced policies related to discipline, safety, and health. Collaborated with parents to create individualized plans for each child's unique needs. Monitored children's behavior, providing positive reinforcement to encourage appropriate conduct. Managed daily operations, including budgeting, scheduling, and staff coordination. Ensured compliance with state regulations and industry standards. Handled customer service inquiries and maintained strong client relationships. Daycare Owner/Operator
Self Employed - Willard, MO
August 2017 - Present
Managed daily office operations, ensuring efficiency and smooth workflow. Coordinated travel arrangements and scheduled appointments for staff and visitors. Maintained accurate and organized records and files. Monitored office equipment and arranged for maintenance as needed. Processed invoices and financial documents, and assisted with budgeting. Developed and implemented new administrative procedures to improve office operations. Trained and mentored new employees on office procedures and policies. Responded to customer inquiries in a timely and professional manner. Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook). Administrative Assistant
September 2013- July 2017
Jackson Brothers - Springfield, MO
Managed customer financial inquiries, including check reorders and account balances. Provided administrative and financial support to the VP of Sales and CEO. Reduced office expenses by 13% through an expense-tracking system. Processed electronic filings, billing, and other administrative tasks. Coordinated special projects and supported the sales team. Finance and Sales Assistant
August 2009 - March 2013
O'Reilly Auto Parts – Springfield, MO
Processed daily transactions, including customer deposits, check cashing, and account inquiries. Served as back-up vault teller, handling cash and ensuring compliance with legal requirements. Built strong relationships with customers, providing personalized service and financial advice. Tracked and posted payments, ensuring accuracy of daily deposits and reports for senior management. Trained new employees on operational procedures and problem-solving techniques. Lead Bank Teller
Commerce Bank – Willard, MO
August 2007 - August 2009
Education References
Ozarks Technical Community College
Progressed through 50+ hours – Springfield, MO
Willard High School
High School Diploma – Willard, MO May 2006
Learning & Event Planning Enthusiast
Patti Brown - Former small business owner
Kaley Evans - Assistant Principal
Dana Hyde - Registered Nurse
Contact this candidate