Technical Support It Intern

Ramya Dabbara

Vermillion, SD +1-775-***-****

**************@*****.***

PROFESSIONAL SUMMARY

Enthusiastic IT student seeking the IT Intern position at Hydrite for Summer 2025, with a commitment to leveraging skills in cybersecurity, cloud platforms, and technical support to enhance secure and efficient IT operations while upholding Hydrite’s Standard of Excellence.

EDUCATION

University of South Dakota Vermillion, SD

Master of Science, Computer Science Jan 2025-Present Sri Krishnadevaraya University Anantapur, India

Bachelor of Technology, Computer Science and Engineering Aug 2018-Sept 2021 SKILLS

• Security Tools: SIEM (Splunk basics), Endpoint Protection, Vulnerability Scanning

• Networking: TCP/IP, DNS, DHCP, Network Troubleshooting

• Cloud Platforms: Microsoft Azure (User Provisioning, Cost Tracking), AWS Basics

• Tools & Languages: Power BI, SQL, Python, Git, Tableau, Streamlit

• Operating Systems: Windows OS, Windows Server, Linux (Basic)

• Software: Microsoft Office Suite, Microsoft Teams, Help Desk Ticketing Systems

• Soft Skills: Problem-Solving, Critical Thinking, Effective Communication, Team Collaboration EXPERIENCE

Tech Mahindra Bangalore, India

SOC Analyst Dec 2021-Nov 2024

• Supported IT and cybersecurity operations including access controls, user provisioning, and log analysis.

• Conducted routine troubleshooting for Windows devices, Microsoft apps, and VPN issues.

• Automated reporting for access reviews and incident responses using Python and SQL.

• Created documentation for IT service flows and hardware/software inventory processes.

• Collaborated with infrastructure teams for patch deployments and performance monitoring.

• Familiar with hardware setup and safe lifting procedures; able to support physical tech installs (up to 40 lbs). PROJECTS

Security Incident Tracker & SIEM Feed Parser

• Developed a Python-based utility to categorize and extract insights from SIEM security feeds.

• Automated detection of high-severity alerts using pattern recognition in event logs.

• Supported endpoint protection review by linking alert logs with system metrics.

• Documented processes and built user guides for incident response workflows. Help Desk Ticketing Simulation

• Simulated Tier 1 IT support for hardware, Microsoft Office, and Teams issues using ticket scenarios.

• Diagnosed and resolved simulated issues with desktops, VPN access, printers, and conference hardware.

• Created mock ticket logs and resolution documentation for reporting and training.

• Delivered weekly summary reports and ticket metrics using Excel dashboards. Inventory and Warranty Tracker

• Built an Excel-based inventory management tool with automated hardware warranty expiration tracking.

• Maintained up-to-date inventory logs synced with procurement records.

• Flagged hardware warranty alerts and prepared service reports for vendor communication.

• Integrated reporting using pivot tables and conditional formatting for ease of review. LEADERSHIPS/ACHIEVEMENTS

• Received Tech Mahindra internal awards for exceptional work performance.

• Served as Leader of the National Cadet Corps (NCC) unit, demonstrating leadership and teamwork.

• Participated and worked as an organizer for FUZON 2K20 and 2K21 fests held at Sri Krishnadevaraya University.

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