Customer Service Inventory Management

KS

KAORI SAUNDERS

***************@*****.*** 215-***-**** Philadelphia, PA 19145

Strategic Retailer offering proven success in fast-paced sales and customer engagement settings. Excellent customer service skills to develop new business and maintain loyal patron base. Building and leading teams to deliver results through consultative selling, well-versed in customer service, inventory management, and sales strategy development. Excel at communication, problem-solving, and adaptability, ensuring exceptional customer experiences and team collaboration.

Merchandise display

Operations support

Promotion coordination

Brand awareness

Sales

Customer service

Marketing

The UPS Store Inc. Philadelphia,

Pennsylvania

Ups Retail Specialist

01/2024 - Current

Monitored sales performance against established goals. Resolved customer complaints in a timely manner while maintaining professional composure.

Organized merchandise displays to maximize visibility and appeal. Provided excellent customer service to ensure satisfaction. Assessed customer needs and educated on product functionality and features.

Utilized POS systems for accurate order processing. Managed daily operations of the store, including opening and closing procedures.

Merchandised store to showcase promotional items and increase sales. Performed cash register transactions accurately and efficiently. Resolved customer complaints in a timely manner.

Maintained records related to sales for store management. Participated in staff meetings to discuss new products or services. Maintained a clean and orderly retail environment. Handled returns and exchanges according to company policies. Operated a variety of machinery and tools safely and efficiently. IKEA Philadelphia, Pennsylvania

Active Selling Leader

01/2022 - 06/2023

Coordinated staff schedules to meet business demands during peak periods.

Recommended, selected and located merchandise based on customer desires.

Answered customer inquiries regarding product features, pricing, and availability.

Established new accounts and serviced existing accounts maintaining professional relationships.

Summary

Skills

Experience

Performed regular audits of store displays to ensure they met company standards.

Analyzed sales data to identify trends and adjust strategies accordingly. Reviewed store financials regularly for budgeting purposes and cost savings initiatives.

Trained and mentored sales associates on active selling techniques. Analyzed sales data to identify trends and adjust sales strategies accordingly.

Ensured compliance with all applicable laws, regulations, codes of conduct.

Managed inventory levels, ensuring products were adequately stocked. Maintained up-to-date knowledge of industry trends and best practices in order fulfillment.

Maintained records related to sales for store management. Target Philadelphia, PA

Selling Specialist

11/2021 - 01/2022

Answered customer inquiries regarding product features, pricing, and availability.

Collaborated with team members to maximize sales performance. Implemented sales techniques to guide customers towards product selections most beneficial for intended uses and store profitability. Ensured compliance with applicable laws, regulations, policies, and procedures.

Handled returns and exchanges according to company policies. Maintained knowledge of sales and promotions, return policies and security practices.

Analyzed sales data to identify trends and adjust sales strategies accordingly.

Ticketed, arranged and displayed merchandise to promote sales. Managed daily operations including opening and closing procedures, cash handling, restocking shelves.

Cleaned shelves, counters and tables to maintain organized store. Processed payments using POS systems and other payment methods. Five Below Philadelphia, PA

Sales Associate

01/2018 - 10/2021

Opened and closed cash registers by counting money, separating charge slips and balancing drawers.

Maintained records related to sales for store management. Assisted teammates with sales-processing tasks to meet daily sales goals. Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items. Maintained up-to-date knowledge of store merchandise and policies. Received and displayed product shipments on store retail shelves upon delivery.

Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.

Computed purchases and received and processed cash or credit payment. Developed trusting relationships with customers by making personal connections.

Helped customers find specific products, answered questions, and offered product advice.

Assisted in visual merchandising, creating appealing displays that capture customer interest.

Manor College Jenkintown, PA

Bachelor of Arts

Expected in 12/2025

Dean's List

Scholarship Recipient

West Catholic Philadelphia, PA

High School Diploma

06/2020

Scholarship Recipient

Academic Achievements and Honors:

Education and Training

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