Teamwork, multitasking, strong communication skills, customer service
Resume:
Isabel Korstanje
Round Lake Beach, IL
*************@*****.***
Work Experience
CNA - Certified Nursing Assistant
Advocate Aurora Health-Park Ridge, IL
August 2024 to Present
• Supported patients' emotional well-being by actively listening to their concerns and offering comfort when needed
• Performed basic first aid procedures in emergency situations until further medical help arrived
• Monitored vital signs and reported any changes or abnormalities to the nursing staff
• Assisted with medical procedures such as wound care, catheter insertion/removal, and medication administration under the supervision of a nurse
• Collaborated with interdisciplinary healthcare team members to develop and implement individualized care plans for patients
• Participated in interdisciplinary team meetings to discuss patient progress, treatment plans, and discharge planning
• Provided emotional support to residents and their families during difficult times, such as end-of-life care Waitress
Buffalo Wild Wings-Vernon Hills, IL
June 2023 to January 2025
• Provided exceptional customer service by promptly greeting and seating guests, taking accurate orders, and delivering food and beverages in a timely manner
• Demonstrated extensive knowledge of menu items, including daily specials, ingredients, and preparation methods to assist customers with their selections
• Effectively communicated with kitchen staff to ensure accurate order preparation and timely delivery of meals to tables
• Resolved guest complaints or concerns promptly and professionally, ensuring customer satisfaction at all times
• Collaborated with kitchen staff on special dietary requests or modifications from customers ensuring accuracy in meal preparations
• Assisted in training new waitstaff on restaurant policies/procedures as well as menu knowledge to ensure consistent quality of service
• Collaborated with team members to create a positive dining experience for guests by assisting with table setup, refilling drinks, clearing plates, and resetting tables Target Team Member
Target-Vernon Hills, IL
June 2020 to August 2023
• Processed customer transactions accurately and efficiently, handling cash, credit card, and mobile payments
• Provided exceptional customer service by greeting customers, answering questions, and resolving any issues or concerns
• Collaborated with team members to achieve daily sales goals through upselling and cross-selling techniques
• Assisted in training new cashiers on proper procedures for handling transactions and providing excellent customer service
• Managed cash register drawer with precision, balancing daily sales and reconciling discrepancies
• Resolved customer complaints or conflicts in a professional manner to ensure customer satisfaction
• Maintained knowledge of current promotions, sales events, and store policies to effectively assist customers with their inquiries
Education
University in Neuroscience
Loyola University Chicago-Chicago, IL
September 2022 to Present
High school diploma
Warren Township High School-Gurnee, IL
September 2018 to May 2022
Skills
• Teamwork
• Customer service
• Multitasking
• Bilingual
Certifications and Licenses
BLS Certification
Contact this candidate