Customer Service Office Assistant
Resume:
Catherine Curtiss
563-***-**** ****.*.****@*****.*** www.linkedin.com/in/catherine-curtiss
Education
Iowa State University: Bachelor of Science, Marketing, Bachelor of Science, Finance, Bachelor of Arts Spanish, Minor of Arts, English Expected Graduation: May 2025
GPA: 3.99
Professional Experience
Student Office Assistant - Ivy College of Business: Ames, Iowa (08/2022 – 05/2025)
• Answers the phone, engages with students
• Coordinates appointments for advisers and students Panhellenic VP Recruitment Programming –ISU Sorority and Fraternity Engagement Office: Ames, Iowa (11/2023-11/2024)
• Planned and executed Primary Recruitment (Rush) for Iowa State University, handling all chapter and registrant logistics, learned logistical software, and lead all chapter recruitment chairs
• Coordinated all marketing materials across a variety of platforms for Primary Recruitment, negotiated sponsorships/brand deals Marketing and Customer Service Intern – ISU Ivy College of Business Career Services Office: Ames, Iowa (05/2023-08/2023)
• Conducted market research, created infographics, and assisted Employer Relations Manager with daily tasks
• Conducted research into improving Business Career Services and presented findings to my leadership team for implementation Cashier - TJ Maxx: Dubuque, Iowa (08/2019 – 02/2023)
• Recognized by management and surveyed customers for excellent customer service
• Works in and contributes to positive team atmosphere Marketing Intern- Holy Family Catholic Schools: Dubuque, Iowa (09/2020 – 05/2021)
• Collaborated with Holy Family Head of Recruitment in marketing, journalism, and social media advertising
• Wrote articles, blogs, conducted interviews, and coordinated with supervisors Office Runner - O’Connor and Thomas: Dubuque, Iowa (09/2020 – 07/2021)
• Helped accomplish office tasks, worked reception, closed files, organized, cleaned, distributed documents
• Trained two office runners and assisted secretaries Leadership and Involvement
Ivy Student Council: (03/2023 – Present)
• Attends bi-weekly meetings, works in teams to determine opportunities for improvement within Ivy College of Business
• Contributes to group discussion and participates in council events, volunteers for College of Business career events VP Recruitment and Marketing for Sigma Sigma Chapter of Kappa Delta- Kappa Delta: Ames, Iowa (11/2022 – Present)
• Coordinated and oversaw all of chapter’s social media, merchandise and apparel, and recruitment efforts
• Lead and educated the chapter in Primary Recruitment and Continuous Open Bidding, recruiting over 50 women Delta Sigma Pi Business Fraternity: (09/2021 - Present)
• Trained new members on fraternity ethics and develops brotherhood as pledge education chair and community service chair
• Oversaw fraternity academics and sourced speakers as academic chair, researched and sourced scholarships STARS Iowa State Tour Guide: (09/2021 – 05/2023)
• Delivered campus tour speeches and represented Iowa State, answered questions, coordinated with other tour guides
• Communicated with potential new students to recruit them to Iowa State, communicated with overseeing leadership President’s Leadership Class: (08/2021 - 05/2022)
• One of 24 selected freshmen in leadership class to learn organization and problem solving
• Mentored by President Wendy Wintersteen on time management skills and leadership techniques Awards and Accomplishments
Greek Week General Chapter Co-Chair: 2024
Homecoming General Chapter Co-Chair: 2024
Association of Fraternal Leadership & Values
Conference (AFLV): 2024
President Leadership Class Panelist: 2024
Iowa State University Dean’s List Student: 2021-Present Fraternal Values Society: 2023
Cardinal Women’s Leadership Conference: 2023
Beta Gamma Sigma Honor Society: 2023
Iowa State Loyal Scholarship Recipient: 2021-Present Scholastic Golden Key Creative Writing Portfolio: 2021 Iowa Seal of Biliteracy: 2020
Scholastic Silver Key Creative Short Story: 2019
Scholastic Gold Key Creative Short Story: 2018
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