Quality Assurance Security Operations

GEORGE O. GORO

Old Airport Rd, P.O. Box *****- **150 Nairobi, Kenya.

Phone: +254 -722921168; 714808882; 787871951.

Email: **********@*****.***

************@*****.***

Website: www.expert195.com

Citizenship Kenyan

PROFILE SUMMARY: ACCOMPLISHMENTS:

Aviation/physical security and safety professional with vast experience in organizational skills, monitoring & reviewing security operations ensuring security and safety of staff and customers. Experienced in the implementation of security processes, systems and procedures in accordance with international standards and recommended practices (IATA, ICAO and KCAA).

A team player and good communicator with proven experience working with multicultural security stakeholders in the industry, both locally and overseas on matters pertaining to security and safety to enhance effectiveness & efficiency in security operations.

Skilled in investigating and establishing trends and patterns of crime both nationally and internationally while able to recommend appropriate preventive & corrective measures. Trained in instructional techniques and design, hence, adept at delivering both security and safety awareness training to all cadres of staff in the industry. Finally, trained in security quality control/assurance management systems, hence, been part of a team conducting security threats and risks assessments in approximately 40% of countries in the African continent and 20% in both Europe and Asia. 1. Assisted in the developing of of both version 1 & 2 of the Kenya Airways Company security programme manual together with the cargo security manual which on both consecutive occasions contributed to the security division’s nil Findings & Observations during the IATA Operational Safety Audit (IOSA) carried out in July 2005 and 2007 respectively. Due to this Kenya Airways was awarded the Sky team membership certification and re-certification respectively for both years.

2. Due to the above actions, Kenya Airways also attained the Kenya Civil Aviation Authority

(KCAA) approval.

3. Project security leader for Juba station (South Sudan) initial flight operations debut, by identifying potential GHAs and 3rd party security. Delivered aviation security training to all airport authority agents; Ground Handling Agent (Das Handling); 3rd Party security (USS and Tacforce International). All the above accomplished before the 1st flight frequencies in June 2009. Later developed written security programme manuals and associated security documentation for both USS and Tac Force. Due to this both companies received SSCAA approvals to operate in the airport and hence, handle Kenya Airways. 4. Awarded 10 years Certificate of Long Service with Kenya Airways (Dec 2011) 5. Awarded 15 years Certificate of Long Service with Kenya Airways (Mar 2017) 6. Based on proficiency and expertise in the execution of aviation security control activities, obtained validation authorization from the Kenya Civil Aviation Authority to conduct security validation mission audits at Dubai (27th- 30th Nov 2016), Johannesburg (7th- 11th Dec 2016), and Mumbai (15th - 18th Jan 2017) International airports respectively. PROFESSIONAL EXPERIENCE:

AVITRA SOLUTIONS - SECURITY CONSULTANT

JKIA Cargo Centre, Nairobi, Kenya

Aviation consultancy: Aviation security, training, aviation safety.

• Prepares known consignors and known shippers for the European Union Regulated Agents 3 ( RA3) and Air Cargo and Courier 3 (ACC3) security readiness audits.

• Delivers aviation security & safety awareness to both cargo staff and 3rd Party security agents in the airport environment.

Oct 2022-

to Date

Achieved

50% to

date

1. Developed a comprehensive written security programme manual for Avior-tech, a ground handling agent at Wilson Airport. The company successfully obtained an Air Operator Certification (AOC) from the Kenya Civil Aviation Authority (KCAA). 2. Developed a written security programme, training and safety manuals for SQS, a ground handling agent based at Juba airport. The company attained the South Sudan Civil Aviation Authority (SSCAA) approval .

3. Conducted aviation security audit training for personnel from established shippers, including Freight Wings, F.I.T, Okamoto, and Air Connections. SKYWARD EXPRESS LTD - HEAD OF SECURITY

Wilson Airport, Nairobi, Kenya

Advised on all security regulations, practices and procedures that were aimed at safeguarding the airline against UN-lawful acts by distributing updated relevant regulatory information on a timely manner.

Through investigation reports, security notices, incident data analysis and intelligence reports provided the airline with assessments, guidance, directives, surveys on all cases of physical risks, including criminal acts.

Provided security awareness training for all cadres of staff and 3rd party security on all matters pertaining to aviation security Dec 2018-

Oct 2022

Achieved

100%

1. Delivered Aviation security awareness training to all cadres of staff for both Skyward and Jet- ways airlines (sister companies) during this period. 2. Developed both security programme manuals and security training programme manuals for both airlines. The companies attained the Kenya Civil Aviation Authority (KCAA) approval

(2019 and 2021).

3. Developed a physical security programme manual for SOTER, a 3rd party security company outsourced by both Skyward Express and Jet-ways airlines.The company, hence, attained KCAA approval (2019 and 2021).

KENYA AIRWAYS LTD- MANAGER QUALITY ASSURANCE -

SECURITY

Ensured that the security quality system was soundly developed, properly executed and systematically monitored to meet the objectives of the corporate quality and safety systems and regulatory requirements. Jul 2009 –

Jul 2018

Achieved

100%

Conducted aviation security audits, ground handling agents and 3rd party security companies in approximately 40% of airports in Africa, Europe, Middle East and Asia. Such assessments included threats and risks assessments in line with international standards and recommended practices as contained in ICAO Annex 17 to the Chicago convention. KENYA AIRWAYS LTD - SECURITY TRAINING MANAGER

Identified aviation security training needs and the follow-up on the performance of operational airline staff in line with their aviation security roles and capability improvement needs to enable the provision of development solutions to meet them, and ensure full implementation and enforcement of security systems & procedures to provide a safe and secure environment for business operations.

Jul 2009 –

Sep 2010

Achieved –

90%

1. Developed and updated the security training programme manual in readiness for the impending IATA Operational Safety Audit (IOSA) and the IATA Safety Audit for Ground Operations (ISAGO) in 2005, 2007 and 2009.

2. Developed and facilitated Aviation Security Awareness training for over 90% of flight deck/cabin crew, security staff, ground services staff, 3rd party security and the management. 3. Facilitated and trained new airline security agents and AB initio cockpit/cabin crew on the mandatory BASIC 123 aviation security awareness in 2005, 2007 and 2009 (“Open Skies’). KENYA AIRWAYS LTD - SECURITY INVESTIGATIONS

SPECIALIST

Contributed to security risk aversion through the preparation of comprehensive professional and timely security investigation reports to facilitate prompt corrective actions and preventive actions as necessary.

Jun 2001 –

Jul 2009

Achieved –

80%

Investigated a case of losses and mismanagement in the handling of Unit Loading Devices (ULD’s) at the Kenya Airways cargo facility, leading to the identification of key areas for improvement. Subsequently, appropriate recommendations were formulated, resulting in a significant cost-cutting measure amounting to USD 11,400 annually.

INTERNATIONAL COMMITTEE OF THE RED CROSS -

SECURITY OFFICER

• Developed and implemented a security awareness programme and briefings for the newly posted ICRC expatriates staff destined for various locations in East & Central Africa.

• Supervised the 3rd party security staff and was responsible for security operations centre essentials incorporating: video monitoring, access control, alarm response and security incidents reporting mechanisms,

Apr 1999 –

May 2001

Achieved

50%

EDUCATION/TRAINING:

Ordinary National Diploma - University of Nairobi, Kenya. Criminology and Social Order

Military Instruction - Armed Forces Training Academy, Lanet, Kenya. May 2005-

Nov 2006

Apr 1982-

May 1983

Graduated with an upper credit

Graduated as a commissioned officer

PROFESSIONAL DEVELOPMENT/TRAINING:

AVIATION SECURITY COURSES

a) AVSEC Instructor Certification (2015) -EASA

b) EU Quality Auditor (2014) – IATA / EU

c) National Inspector’s Course (2013) - ICAO

d) IOSA Auditor Training (2011) -IATA

e) IATA Aviation Auditor Training (2012)

f) SMS for Airlines (2011) - IATA

g) Threat Assessment (2011) - IATA

h) IATA Aviation Internal Auditor (2010)

i) Senior Management of Aviation Security Course (2010) - IATA j) Threat Assessors Course (2009) - IATA

k) Flight Deck Security TOT Course (2009) -IATA

l) Threat Assessment (2009) - IATA

m) Disruptive Passenger Restraint Techniques (2007) - Green Light Ltd n) In-flight Security Techniques (2007) – Green Light Ltd o) Threat Assessment (2007) -IATA

p) Introduction to Intelligence Driven Airline Security (2007) – Pasco Risk Management Ltd

q) Aviation Security Instructor, ICAO (2004)

r) Aviation Security & Flight Safety (2002) – IATA MANAGEMENT DEVELOPMENT COURSES:

a) Security Risk Management Essentials Certificate Program (April 2025) disasterpreparedness..org

b) Security Operations Control Room Essentials (2024) - Corp International Security Ltd c) Learning to Lead (2012) - Bullet Proof Ltd

d) Leadership Programme (2012) - Bullet Proof Ltd

e) Personal Effectiveness & Personal Finance (2011) - Bullet Proof Ltd f) Quality Management System Auditor/Lead Auditor Training Course (2009) - SGS g) Instructional Design IATA, (2008)

h) Instructional Techniques IATA, (2007)

i) Internal Auditor Course, SGS, (2007)

j) Bullet Proof Manager (2007)

k) Supervisory & Management Skills (2006) -Kenya Airways Ltd l) Airside Operational Safety Seminar (2005) -Kenya Airports Authority m) World Class Begins with Me (2001) - Kenya Airways Ltd COMMUNICATIONS COURSE:

Peak Performance Strategies & Team Building (2006) REFEREES:

1) Mr. Alfred Ocheyo.

Director, Avitra Solutions

Phone: +254-********

Email: ******.******@*****.***

2) Col (rtd) E. Karani.

Director, MUSEC Ltd

Phone: +254-*********

Email: *******@*****.***

3) Colonel (retired) JM Owuoth.

Director, Drive Today Security Services Ltd

Phone: +254-********

Email: ********@*****.**.**

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