System Administrator Systems

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Profile!

Collaborative results-driven IT professional with over 15 years of experience in successfully delivering solutions that improve outcomes and maximize process efficiency. Skilled supervisor able to motivate team while managing all phases of complex IT projects. Ensures strategy, design and implementation remains aligned with established standards, policies and procedures. Effective problem-solving and consistently demonstrates a flexible, willing and adaptable approach to resolve critical business and training needs.

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Education

A.A.S, Computer

Information Systems,

MCC (In Progress)

Continued Professional

Education, RIT annual

training (2012-Present)

MCSE (2003)

MCP (2002)

Comp TIA (2001)

Qualifications

SCCM

CISCO

Sharepoint

Network+

VMWare

ESX & ESXi

Lotus Notes

Active Directory

GPO Administration

Reporting & Metrics

Information Security Tools

Response & Remediation

Plans

Analysis, Strategy &

Design

Project Management

Training

Staff Management

Process Efficiency

Improvements

Professional!Experience

Principal PC Analyst, State of New York, Unified Court System, 7th Judicial District, Rochester, NY (Present)

System Administrator, Supervisor, Rochester Institute of Technology, Rochester, NY (2012–2018)

PC Analyst, State of New York, Unified Court System, 7th Judicial District, Rochester, NY (2010-2011)

Systems Administrator, Lenel Systems International/UTC (Digital Video Solutions), Rochester, NY (2008-2010)

Network Analyst, Network Operations Center, EnergyEast Corporation (Utilities Shared Services IT), Rochester, NY (2005-2008) References

Donna Wilkins, Principal LAN Administrator (Retired), NYS UCS, Hall of Justice, Phone 727-***-****

Knycos Ferguson, Supervisor, ITS Desktop Support & RESNET Rochester Institute of Technology, Phone 585-***-**** Ebony Miller, Director of Center for Urban Entrepreneurship, Rochester Institute of Technology, Phone 585-***-****

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Summary!of!Professional!Experience

Principal PC Analyst

State of New York, Unified Court System, 4th Division, Rochester, NY 2018-Present) Provide technical support to all personnel in the 4th Appellate Division. Research, plan, install, configure,troubleshoot, maintain,and upgrade both software packages and hardware devices for Windows 10 and other legacy client machines. Install network routers, and update network diagrams and documentation for the NYS Department of Technology. Evaluate existing and/or proposed technical policies and proceedures.

System Administrator, Supervisor

Rochester Institute of Technology, Rochester, NY (2012–2018) Center for Urban Entrepreneurship, IHST-CHST, Center for Bioscience Education & Technology (2015- 2018) / Executive Enterprise System Support, Men Of Color Honor and Achievement Program

(M.O.C.H.A.) / Kate Gleason College of Engineering (2012-2014) Provide technical support to college faculty and staff for all IT computing needs, and manage procurement process. Maintain user data storage, create file share and control access. Setup, deploy and administer software installation. Analyze existing hardware/software/printers, forecast upgrade needs, and manage complex cascade of new technology in accordance with established fiscal budget. Hire, train and supervise student employees for the role of Assistant PC System Administrator. Volunteer as mentor for students participating in the professional development “M.O.C.H.A.” program (Men Of Color Honor and Achievement).

PC Analyst

State of New York, Unified Court System, 7th Judicial District, Rochester, NY 2010-2011) Provide technical support to all personnel in the 7th Judicial District. Research, plan, install, configure, troubleshoot, maintain, and upgrade both software packages and hardware devices for Windows XP and other legacy client machines. Install network routers, and update network diagrams and documentation for the NYS Department of Technology. Evaluate existing and/or proposed technical system configurations for effectiveness.

Systems Administrator

Lenel Systems International/UTC (Digital Video Solutions), Rochester, NY (2008-2010) Setup, deploy and administer Server VM (Server 2003), digital video and network camera solution configurations, server/client administration. Serve as the vendor liaison between Lenel Digital Video Group, subcontractor and client IT Operations. Travel to perform system audit, maintenance and network security configuration on subcontractor and client server.

Network Analyst

EnergyEast Corporation (Utilities Shared Services IT), Rochester, NY (2004-2008) Serve as a computer and systems analyst responsible for any pc software installations or configuration changes, monitoring and analyzing all CISCO network device communications and making necessary configuration changes. Resolve call center and Energy Control Center desktop issues in 24/7 operations setting. Evaluate and design process improvements to streamline and update network monitoring tools.

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