Business Analyst Senior

Karen LaVeck

**** ******** ***** • Charlotte, NC 28277

704-***-**** • *****.******@*****.***

SR. BUSINESS ANALYST/PRODUCT OWNER

A Dynamic, experienced, and stable Senior Business Analyst with over 20 years of experience in technology organizations within the insurance and healthcare industries. Leverages experience in Waterfall, Agile and Scrum to navigate across industries and platforms. Recognized for unique ability to understand stakeholder needs and communicate goals to deliver strategic initiatives and new processes improvements for quality service delivery to meet organizational objectives.

EXPERIENCE

TotalMed/Staffbot, Appleton, WI 2024 – Present

TotalMed specializes in placing healthcare professionals in travel, PRN and permanent positions across the country.

SENIOR BUSINESS ANALYST, Staffbot (February 2024 – present)

Worked with stakeholders to define enhancements and new functionality for the (Salesforce) Staffbot system.

Using JIRA, created stories to support Salesforce development team.

Completed UAT testing and implementation plans for assigned stories.

Introduced VISIO workflow development into the BA team.

Novant Health, Winston-Salem, NC 2016-2023

Novant Health is a non-profit healthcare system of 15 medical centers and 1800+ physicians in 800+ locations with more than 35,000 team members in NC, SC and GA.

SENIOR BUSINESS ANALYST, Novant Health Digital Health Team (June – October 2023)

Senior business analyst for the Digital Health and Engagement team.

Developed requirements, current and future state workflow, gap analysis documentation and UI/UX design for stakeholders.

Worked on projects supporting digital tools for diabetes programs, specialty pharmacy,

and behavioral health, tele-health and hospital at home.

PRODUCT OWNER, Novant Health Digital Services Group (October 2021- June 2023)

Product Owner for a portfolio of 61 internally developed applications including COVID-19 mobile apps which ensured team member health and safety.

Responsible for creating user stories and acceptance criteria, leading sprint reviews, grooming backlog in Azure, creating wireframes, and documenting as is/to be workflow documentation.

Partnered with stakeholders in strategic planning and development of roadmaps for People and Culture, Finance, Supply Chain, Digital Products and Services and many other teams resulting in alignment of team priorities in support of business initiatives.

SENIOR BUSINESS ANALYST, Novant Health Digital Products and Services (February 2016- October 2021)

Sr Business Analyst in the Digital Products and Services (DPS) team assigned to clinical and corporate projects.

•Led vendor evaluations to find solutions meeting stakeholder needs for 5 projects, including the development of RFP documentation (requirements), reviewing and compiling responses and scoring responses to present to the team for ultimate decisions.

•Developed new workflows and documented requirements and supporting testing activities for implementation of 12 software solutions focused on meeting clinical staff needs for remarkable patient care including assisting QA team for testing of the solutions.

•Partnered with stakeholders in strategic planning for People and Culture, Finance, Supply Chain, DPS, and many other teams resulting in improved patient care and revenue generation.

AAA Carolinas Insurance, Charlotte, NC 2012- 2016

Property and casualty ins company which is a division of the American Automation Association which offers roadside assistance, trave, automotive and discount services.

IT MANAGER, Insurance Operations (January 2015 – January 2016)

Led a team of 4 Business/QA Analysts and 8 developers, both on and off-shore.

•Served as IT Manager to lead the entire technology team during our transition from Waterfall to Agile methodology during which we rewrote the automobile insurance application.

SR BUSINESS ANALYST LEAD, Insurance Operations (January 2012- January 2015)

Led a team of 4 Business/QA Analysts supporting all property and casualty insurance product applications.

•Built processes that improved quality of solution delivery to users while integrating $2 million portfolio of non-standard auto insurance products.

•Documented user interface redesign of billing system inquiry screens allowing customer service to better manage policy holder inquiries.

Arrowpoint Capital (previously Royal Insurance, Charlotte, NC 1986-2010

Providing expertise in claims administration and auditing, investment management, litigation management, business repositing and run-off operations for property and casualty insurance.

IT CONTRACT MANGER (2005-2010)

Accountable as liaison between 3rd party vendor supporting all infrastructure and all business units within the organization.

•Successfully managed $21 million dollar contract and relationship with our infrastructure outsourcer Affiliated Computer Services (ACS).

•Led the relocation of our data center from Charlotte to the Blythewood, SC ACS location which included 3 mainframes and over 100 servers.

IT CLIENT SERVICES MANAGER (1989 – 2005)

Managed Client Services group containing 8 business analysts and 3 quality assurance analysts which supported property and casualty insurance applications from development, building, and maintenance of the rating engine and quality assurance during the application life cycle.

•Worked with 3rd party vendor to develop rating engine for personal automobile and homeowners insurance applications to allow for more timely updates to policy rates.

•Supported the development and delivery of two new insurance applications; Personal Liability and Dwelling Fire.

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