Quality Assurance Customer Service

Mavis Reddick

Locust Grove, GA

*********@*****.*** 404-***-****

Professional Summary

Dedicated and service-focused professional with strong experience in fast-paced environments, including logistics and client-facing roles. Committed to delivering high-quality support, resolving issues with patience and accuracy, and ensuring a positive customer experience. Proven ability to prioritize tasks, handle high volumes, and collaborate with teams to exceed service goals. Core Competencies

● Customer Service & Support

● Communication (Phone, Email & In-Person)

● Issue Resolution & Follow-up

● Team Collaboration

● Training & Mentoring

● Quality Assurance

● Order Tracking & Management

● Time Management

● Adaptability in Fast-Paced Settings

Professional Experience

Customer Support Auditor

Kuehne + Nagel – Union City, GA

November 2024 – Present

● Review and validate customer orders to ensure accuracy and timely fulfillment.

● Communicate with internal teams to resolve discrepancies and provide updates to customers.

● Maintain clear records and support quality assurance efforts to meet service standards. Personal Care Assistant (Client-Facing Role)

Bright Star of Cumming – Cumming, GA

September 2023 – November 2024

● Delivered direct care and support services, building trust with clients and families.

● Demonstrated patience, empathy, and clear communication in handling sensitive customer needs.

● Managed schedules, updated service records, and responded promptly to client inquiries.

Order Picker / Customer Fulfillment

Uniform Advantage – Kennesaw, GA

April 2019 – April 2024

● Fulfilled customer orders accurately using RF scanners and tracking systems.

● Handled product issues and escalations to ensure complete customer satisfaction.

● Coordinated with team members to meet fulfillment deadlines and maintain service quality.

Packer

Vie de France Yamazaki – Atlanta, GA

October 2014 – April 2019

● Prepared shipments for customers with attention to detail and packaging standards.

● Supported team operations during peak hours, contributing to high customer order accuracy.

● Cross-trained in various departments to improve service flexibility. Education & Training

High School Diploma

Murrah High School – Jackson, MS

Some College Coursework – Business Administration

Jackson State University – Jackson, MS

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