Customer Service Retail Sales
Resume:
Sonja Washington
****************@*****.***
Summary:
I am a highly motivated customer service professional with 5+ years of experience in a fast-paced sales environment. Proven ability to build strong customer relationships, resolve issues efficiently, and exceed sales targets. Strong communication and problem-solving skills, with a passion for providing exceptional customer service. Seeking a challenging role where I can leverage my skills to contribute to the company's success
Experience:
Uber
Driver
May 2014 - Present, Dunwoody, GA
Express Employment Professionals
Accounts Manager (Field)
June 2014 – June 2017, Dunwoody, GA
Maintain account relationships regarding hiring needs
B2B updates and follow-up on candidate performance
Services in Direct Hire, Full Time Hire, and Temp placement
Securitas Security Services
Field Security Manager
April 2010 - May 2014, Las Vegas, NV
Maintained 30 accounts
Conducted security meetings with HOA members
Updated Post Orders and requirements of each location
Performed vehicle patrols on site
Culligan Water International
Field Sales
August 2009 - April 2010, Las Vegas, NV
Door-to-door sales
Managed a large residential area
Sold water systems to residential customers
Idearc Media
Internet Sales (Part Time)
May 2009 - July 2009, Kirkland, WA
Contacted business owners for advertising on Superpages.com
Set up online ads
NORC (National Opinion Research Center)
Interviewer (Seasonal)
February 2009 - July 2009, Seattle, WA
Scheduled appointments for interviews
Conducted resident interviews about family/neighborhood/schools
Prepared reports on gathered information
Comcast Cable
Outside Sales (Part Time)
January 2009 - June 2009, Seattle, WA
Door-to-door sales
Field testing for customer upgrades with Comcast products
Universal Protection Service
Staffing Specialist
January 2007 - December 2008, Santa Ana, CA
Checked Guard Card clearance
Organized interview schedules
Processed orientation for applicants
Met and exceeded hiring targets
Universal Protection Services
Concierge/Gate Control
March 2001 - January 2007, Santa Ana, CA
Marquee Park Place/Concierge
Coda Da Casa/Gate Control
Irvine Cove/Gate Control
Education:
Atlantic Community College
Associate Degree in Business Management
Skills:
Strong passion for photography (30 years; impressions upon request)
Training Manager (4 years)
Data Entry (5 years)
Retail Sales (9 years)
Customer Service (5 years)
Public Relations/Marketing (5 years)
Certifications:
Business Management
Guard Card
Awards:
Top Sales Award in Auto Sales
15% increase in retail sales over 3 years
20% sales increase award in retail field
Company Growth:
Met and exceeded applicant flow and hiring targets for 10 months as Staffing Specialist at Universal Protection Service.
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