Technical Support Help Desk
Resume:
OLUMIDE OLUWASEGUN 651-***-**** ************@*****.***
Objective: Active and Multi-tasking Engineer seeking position to work with others to build a strong and reliable team to achieve the organization’s set goals and objectives.
Technical Skills Summary;
Network Device Installation System Technical Support Win 10 & 11 OS Problems Network Troubleshooting VOIP Technology
Professional Experience:
Provided remote technical solutions and customer services support and NOC management.
Troubleshooting of PC, Printers, OS, scanners and UPS with PC installations
Cable management, racking, stacking and layer one connectivity establishment
GI Alliance Dallas, TX, May 2021 – Feb. 2025
IT Field Support
Tier 2 Technical / Customers’ Service Support
Traveling across various GIA sites and locations for Network Support Assistance.
Remote resolution through Team Viewer / Dame ware Software
Experienced in MDM software like Atera and Jumpcloud
Ticketing System / Review and Network Management Operation Center Services.
Network Problems Investigation and Proactive actions on network failures
Extensive migration exercises on Win10 (22H2 ) and Win11 24H2
Hand on experience on Coaxial, Cat 5 and 6 cable installation and replacement
CSS CORPS Austin, TX, April 2020 – March 2021
Network Engineer (6 months contract)
Tier 1 Technical / Customers’ Service Support and BlueJeans Network Monitoring
Audio, Data (Cabled/Wireless) and Video Network Troubleshooting and resolution
Ticketing System / Review and Network Management Operation Center Services.
Network Problems Investigation and Proactive actions on network failures
Router and Switches configuration
TELVISTA INC. Farmers Branch, TX May 2019 – December 2019
Network Support Specialist
L1 Technical / Customers’ Service Support
Help Desk Support and Call Center Experience
Audio, Data (Cabled/Wireless) and Video Network Troubleshooting and resolution
Ticketing System and responding to Customers’ request
Troubleshooting and Proactive actions on network failures
US SMALL BUSINESS ADMINISTRATION, Fort Worth, TX, November 2017 – July 2019
Network System Analyst
Evaluated and tested software programs verifying functionality based on specifications and standards
Technical Support and help desk / Customer Service Support
Installed, configured and troubleshooting various network devices (printers, scanners, plotters, PCs, etc.).
Data and Voice networks programming and establishment using industry standards remote access tools
Fleet Network Operation Management and offering proactive solutions to network issues.
Assisted with imaging of laptops and PCs for deployment and NOC Management
VOIP Technology for transmitting telephone calls over IP network.
Fiber Optics, Cat 5 and 6 Cable management
Networking LAN/WAN concepts, structure and equipment.
MEGABUS SERVICE Grand Prairie, TX December 2015 - December 2016
Desktop/ Network Technician
Devices (Routers / Switches) management, Cabling and physical layer connectivity establishment
Demonstrated and trained on the effective use of devices to end users.
Help Desk Support and Customer Service Assistance.
Diagnosing, troubleshooting and resolving network connectivity issues.
Assisted with the training of end users on the proper use of new websites designed
Provided remote technical solutions and customer services
Designing and troubleshooting of LAN infrastructure
Managed updates/installations, configurations and problem resolutions of networked devices
Education: Cisco Networking (Routing and Switching) September 2018
InfoSec Institute
Certified Professional Project Manager (CPPM). May 2015
University Of St. Thomas, MN. USA.
Master’s Certificate in Project Management September 2008 - December 2009
Metropolitan State University, MN. USA
Bachelor of Science (Architecture) January 1993 - December1997
Obafemi Awolowo University, Ile Ife, Osun State. Nigeria
Certification: CPPM, PMI – CAPM (PMI Certification), CCNA (Cisco Certification # CSCO 13388470),
CompTIA +
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