Customer Service Experience
Resume:
Tierra Robertson
Kissimmee, Fl *****
******************@******.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Appointment Coordinator
Ray Laks Honda-Orchard Park, NY
December 2022 to June 2023
In and outbound calls to customers in need of vehicle service such as routine oil change, tire rotation, etc. Created repair orders and pdi's also rated customer experience at the dealership. Lab Technician
CleanFiber-Lackawanna, NY
March 2019 to September 2022
Work in the lab measure formula
Check product aprrove or disapprove for testing
Shipping and receiving
Pallet jack and hand forklift skills
Warehouse Associate
UPS-Buffalo, NY
August 2019 to June 2021
Loading and unloading trucks
Sort packages and box packages up
Inspections
Customer Service Agent
LG & Associates-Buffalo, NY
October 2015 to December 2020
Entry data
Answering phone calls, leaving messages
In and outbound calls to individuals who had previous business with clients thus attempting to resolve matters that weren't settled
Filing documentation
Functioning copy and fax machine
Closing calls, processing payments
Emailing letters and docu sign
Consistently met or exceeded speed, accuracy, and volume goals. Work with customers to determine requirements and handle complaints Collections Manager
Worldwide Recovery-New York, NY
January 2008 to May 2014
Open and closed office
Kept record of attendance for employees
Processed payments through merchant
Created bonus structures
Coded and entered at least 50-100 invoices each day into in-house accounting software. Completed training in topics such as credit management and civil court procedures to keep my knowledge up to date.
Oversaw a team of collectors, keeping track of phone calls and letters. Examined departmental documents to determine how they should be distributed and filed. Devised specific methods for determining the best course of action for each customer type. Investigated and resolved discrepancies in accounts payable. Mentored and trained new employees on data collection techniques, documentation requirements, and performance strategies.
Contacted clients who were past due on payments and kept track of all client payments. Point Caller
Gentran Management-Buffalo, NY
February 2006 to May 2008
Used [Software] to properly document all specimens received. Used [Software] to properly document all specimens Developed and maintained professional relationships with customers, resulting in a [Number]% increase in sales.
Established
Assessed patients to see if they needed to be admitted to a specialized inpatient mental health facility. Increased customer satisfaction by resolving [Product or Service] issues. Education
Certification in Medical Office Assistant
New Hope - Buffalo, NY
November 2021 to March 2022
Some College in Business Administration
Erie Community College - Buffalo, NY
January 2005 to June 2006
High school diploma
Seneca High School - Buffalo, NY
September 1999 to June 2004
Skills
• DocuSign
• Data Collection
• Cold Calling
• Office Management
• Customer service (10+ years)
• QuickBooks
• Outbound Sales
• Medical Office Experience
• Warehouse experience (8 years)
• Bartending (4 years)
• Cooking (10+ years)
• Customer service
• Cash register
• DocuSign
• HIPAA
• Data collection
• Laboratory experience
• Sales
• Accounts receivable
• Cold calling
• Outbound sales
• Accounts payable
• Time management
• Microsoft Office
• Microsoft Excel
• Title processing
Languages
• English - Expert
Certifications and Licenses
Allied Health Office Technology
February 2022 to Present
• Checkout patients
• Closing the office/ End of day procedures
• Effective Listening Steps
• Faxing and filing
• Mail and Email-Incoming/outgoing
• Preparing the office
• Register and orient patients
• Welcoming patients and visitors
Certified Medical Office Assistant
February 2022 to Present
Tierra Robertson
November 2017 to September 2025
Driver's License
Assessments
Customer focus & orientation — Proficient
October 2021
Responding to customer situations with sensitivity Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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